Technical Content Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Opus 2 Full time

We are seeking a skilled Technical Content Specialist to join our team at Opus 2, a global leader in the LegalTech space. As a Technical Content Specialist, you will be responsible for creating and updating content in our product knowledge base, managing documentation development through 6-week release cycles.

You will work closely with our product and development teams to provide timely, accurate, and consumable documentation. This will include owning and maintaining release notes and the Product Definition Document (PDD), as well as owning the structure and design of online support pages.

Requirements

What we're looking for in you
  • 2+ years' experience of software technical writing experience, creating user-friendly, articulate, well-organized, consistent content from scratch, with a keen eye for detail.
  • Interest in the tech sector and movements in the documentation and communication landscape.
  • Familiarity with basic image capturing and editing in relation to technical documentation.
  • Proactively identify documentation needs and gaps, establish feedback loops to gather and drive improvement, and then work closely with key stakeholders to prioritize and plan documentation updates.
  • Experience using technical authoring software tools.
  • Background in or understanding of software architecture, SaaS and Agile development processes useful (coding experience is not necessary).
  • Strong ability to communicate, verbally and in writing, with a diverse range of people at all levels.
  • A talent for writing clearly, in plain English, to convey what are often complex technologies and processes.
  • Possess excellent content planning, editorial, and organisation skills.
  • Ability to work individually and within a team.
  • Ability to learn, research and use own initiative is essential.

Benefits

As a Technical Content Specialist at Opus 2, you'll receive:

  • Contributory pension plan.
  • 33 days annual holidays, flexible working, and length of service entitlement.
  • Health Insurance.
  • Loyalty Share Scheme.
  • Enhanced Maternity and Paternity.
  • Employee Assistance Programme.
  • Electric Vehicle Salary Sacrifice.
  • Cycle to Work Scheme.
  • Calm and Mindfulness sessions.
  • A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
  • Regular Company Social Events.


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