Operations and Development Lead

1 month ago

Swansea, City and County of Swansea, United Kingdom Valuation Office Agency Full time
Job Summary

The Valuation Office Agency (VOA) is a leading provider of public sector valuations, with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue, which goes back into communities and businesses across England and Wales.

We champion the values of professionalism, integrity, respect, and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow, and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

The Built Environment and Mineral Surveyors Team (BEAMS) at the Valuation Office Agency has an exciting opportunity for a candidate to join the highly enthusiastic and energetic team supporting operational delivery and the Senior Leadership and Development managers.

Our team comprises development managers, chartered surveyors in specialist minerals and built environment disciplines, surveying technicians, apprentice team members, graduates, and researchers.

The BEAMS team offers specialist surveying services across government on a range of professional and technical services. Our work offers variety as we are responsible for the delivery of surveying and valuation services on a range of specialist properties classes.

Job Description

Operations and Development Lead Role Overview

As a BEAMS Operations and Development Lead, you will predominantly work in the Other Public Bodies (OPB) and National Taxation (NT) functions. The role will complement and work alongside the Revaluation and Non-Domestic Ratings (NDR) Functions Support Lead.

The role has line management responsibilities, and the successful candidate will play an active role in supporting the development of their team within our specialist disciplines. The postholder will support the senior leadership roles in the delivery of key operational business targets, support with casework and project delivery, and collate project data to inform senior leadership on operational delivery team performance.

This role provides a great development opportunity, offering a diverse and varied workload, where the successful candidate will be able to use their own initiative to shape the role. You will be involved in exciting agency and team-related projects and are provided with in-role development relating to work delivery, reporting, and financial planning using agency IT platforms and reporting tools.

BEAMS is a national team, and travel to other locations will be required on occasions.

Operations and Development Lead Key Responsibilities

  • Line Management and motivate a team, including an active role in their development through knowledge sharing and upskilling, performance management, succession planning, and applying HR policies.
  • Working closely with and providing support to the Head of BEAMS and Team Leaders with on strategic business and operational functions.
  • Liaise with external and internal stakeholders, including managing receipt of information to support the BEAMS operations.
  • Responsibility for BEAMS coordination and collation of casework activity data that will be used by the Senior Leader Team (SLT) to manage work and team performance.
  • Analyze data and produce financial reports on a regular basis, presenting the findings to the SLT.
  • Maintain work monitors and ensure it is always up to date with new received casework requests.
  • Maintain and improve current work systems, tools, and processes relevant to the BEAMS business function.
  • Responsibility for coordinating and managing the maintenance of the BEAMS Strategic work monitors, Inboxes, and updating SharePoint and intranet pages.

Person Specification

We are looking for someone who is enthusiastic and self-motivated, with a willingness to learn and gain an understanding of new work processes. The successful candidate will be keen to work on their own personal development, including broadening their leadership abilities, and committed to wider team development. The postholder will be an individual who relishes a challenge and is excited to become part of a driven SLT, responsible for ensuring a future of specialist surveying disciplines within the Valuation Office Agency.

Essential Criteria

Successful candidates will need to demonstrate:

  • Experience of using coaching skills and constructive feedback to support, motivate, and empower individuals to improve their own and team performance.
  • The ability to communicate complex information and data effectively using numerical, written, and verbal approaches.
  • The ability to self-motivate and make effective decisions independently and as part of a team to meet deadlines.
  • Good time management and organizational skills to adapt flexibility and embrace changing business needs.
  • Good analytical skills and good judgment to inform decisions or when providing advice to others.
  • Strong skills with a willingness to develop and learn bespoke agency tools and data to support business operations.
  • The ability to use Microsoft Office 365 tools effectively, including Excel, PowerPoint, and Word.
  • Willingness to travel occasionally and with potential overnight stays to facilitate requirements of the role.

Desirable Requirements

  • Work-related experience in operational delivery, business management, HR, or finance.
  • Experience of line managing a team, including performance reviews and wider HR policies.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Developing Self and Others
  • Managing a Quality Service

Benefits

Alongside your salary of £34,036, the Valuation Office Agency contributes £9,860 towards you being a member of the Civil Service Defined Benefit Pension scheme.

We offer a range of flexible working options, a generous leave allowance that starts at 25 days and goes up to 30 days after 5 years' service, and an employer contribution of

  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • Family-friendly policies, including 26 weeks full pay for maternity, adoption, or shared parental leave.
  • Employee Assistance Programme offering comprehensive wellbeing support.
  • To learn more about the extensive benefits we can offer you as a VOA employee, please download our Benefits Booklet:

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