Senior Operational Leader
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Operational Delivery Manager to lead and manage a DVLA Operational Unit, overseeing circa. 200 operational staff. The successful candidate will be responsible for delivering excellent Customer Service, driving the delivery of Operational and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets in a people-focused environment that champions Recognition, Involvement, Development and Support for all.
The ideal candidate will have experience of leading/managing operational teams through structural and/or cultural change, and will be an authentic and visible leader with exceptional communication and influencing skills. They will possess a strategic mindset and be able to look at the wider picture to align changes and improvements with business needs and priorities.
Key Responsibilities
- Effectively lead and drive the operational unit by driving high performance, promoting changes, and involving people in decisions made.
- Continuously improve customer service by increasing efficiency and effectiveness.
- Effectively manage resources based on real-time and historical data.
- Deliver the achievement of key performance targets, performance, and quality standards in line with the Agency business plan.
- Support the delivery of change across the agency.
- Provide strategic and operational direction, developing and maintaining good working relationships internally and externally.
Person Specification
To be successful in this role, the successful candidate will be a confident and passionate operational delivery professional who can effectively lead people to exceed our customers' expectations. They will also have experience of leading/managing operational teams through structural and/or cultural change.
About Operational Delivery Profession
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public-facing roles or a role that is primarily aligned to supporting the work of those with public-facing roles. All critical to the delivery of UK public services.
Benefits
Alongside your salary of £40,808, Driver and Vehicle Licensing Agency contributes £11,822 towards you being a member of the Civil Service Defined Benefit Pension scheme. Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.
- Best in class learning and development tailored to your role.
- An environment with flexible working options where we encourage a great work-life balance.
- Generous employer contribution of £, depending on chosen pension scheme.
- 25 days holiday, increasing by one day each year up to 30 days pro rata.
- Access to the staff discount portal.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
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