Senior Operational Leader

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Job Summary

We are seeking a highly skilled and experienced Operational Delivery Manager to lead and manage a DVLA Operational Unit, overseeing circa. 200 operational staff. The successful candidate will be responsible for delivering excellent Customer Service, driving the delivery of Operational and Customer Services Directorate (OCSD) Key Priorities, Service Level Agreements, Secretary of State and Agency targets in a people-focused environment that champions Recognition, Involvement, Development and Support for all.

The ideal candidate will have experience of leading/managing operational teams through structural and/or cultural change, and will be an authentic and visible leader with exceptional communication and influencing skills. They will possess a strategic mindset and be able to look at the wider picture to align changes and improvements with business needs and priorities.

Key Responsibilities

  • Effectively lead and drive the operational unit by driving high performance, promoting changes, and involving people in decisions made.
  • Continuously improve customer service by increasing efficiency and effectiveness.
  • Effectively manage resources based on real-time and historical data.
  • Deliver the achievement of key performance targets, performance, and quality standards in line with the Agency business plan.
  • Support the delivery of change across the agency.
  • Provide strategic and operational direction, developing and maintaining good working relationships internally and externally.

Person Specification

To be successful in this role, the successful candidate will be a confident and passionate operational delivery professional who can effectively lead people to exceed our customers' expectations. They will also have experience of leading/managing operational teams through structural and/or cultural change.

About Operational Delivery Profession

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public-facing roles or a role that is primarily aligned to supporting the work of those with public-facing roles. All critical to the delivery of UK public services.

Benefits

Alongside your salary of £40,808, Driver and Vehicle Licensing Agency contributes £11,822 towards you being a member of the Civil Service Defined Benefit Pension scheme. Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

  • Best in class learning and development tailored to your role.
  • An environment with flexible working options where we encourage a great work-life balance.
  • Generous employer contribution of £, depending on chosen pension scheme.
  • 25 days holiday, increasing by one day each year up to 30 days pro rata.
  • Access to the staff discount portal.
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff.


  • Swansea, City and County of Swansea, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time

    Unlock a rewarding career as Senior Business Leader with Mitchells & Butlers Leisure Retail Limited.About UsWe're the nation's family favourite for feel-good dining, famous for our fresh rotisserie chicken and unlimited salad bar since 1983. Our business is built on making moments that matter and delivering experiences that keep our guests coming back for...


  • Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Take your career to the next level with a challenging and rewarding opportunity as a Senior Complex Care Nurse Leader at Swansea Bay University Health Board.About the RoleWe are seeking an experienced and skilled nurse leader to join our Continuing Health Care Team. The successful candidate will be responsible for managing Band 2 and Band 4 Health Care...


  • Swansea, City and County of Swansea, United Kingdom Hunter Selection Full time

    Job Title: Senior Quality Leader - Global ManufacturingAbout the Role:The position of Senior Quality Leader is available in a global manufacturing group, where we are seeking an experienced professional to lead our team. The ideal candidate should have a strong background in quality management and experience in a similar leadership role.About Us:Hunter...


  • Swansea, City and County of Swansea, United Kingdom Capilaux Full time

    Job Title: Senior Quality Team LeaderAt Capiluax, we seek an experienced Senior Quality Team Leader to drive quality excellence across production, packaging, assembly, and warehouse activities. As a key member of our team, you will collaborate closely with Production, Engineering, and Warehouse teams to maintain and enhance our quality systems.Key...

  • Warehouse Operative

    4 weeks ago


    Swansea, City and County of Swansea, United Kingdom Job&Talent Full time

    **Job Summary**We are seeking a skilled Warehouse Operative to provide Goods In support to our Senior Booking In Administrator and Team Leader.**Key Responsibilities:**Utilize warehouse systems to achieve agreed targets.Work proactively and reactively to meet operational needs.**What We Offer:**Competitive hourly rate, opportunities for career growth, and a...


  • Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Job OverviewWe are seeking a highly skilled and experienced Paediatric Dietitian to join our team at Swansea Bay University Health Board. As a Senior Paediatric Dietitian Leader, you will be responsible for providing expert clinical leadership and management to our Paediatric Dietetic team.Main Responsibilities Provide clinical leadership and management to...


  • Swansea, City and County of Swansea, United Kingdom beBee Professionals Full time £45,000 - £60,000

    In beBee Professionals, we are seeking a highly skilled Senior Operations Manager to oversee daily operations and drive team performance in Swansea, United Kingdom. The successful candidate will be responsible for leading, motivating, and supporting the team to meet performance targets and goals.Key Responsibilities:Lead and motivate the team to achieve...


  • Swansea, City and County of Swansea, United Kingdom beBee Professionals Full time £45,000 - £60,000

    We are seeking an experienced Senior Operations Manager to oversee daily operations, drive team performance, and ensure targets are met while fostering a positive and collaborative work environment.Key Responsibilities:Lead and motivate the team to meet performance targets and goals.Monitor and report on team performance, ensuring KPIs are met.Conduct...


  • Swansea, City and County of Swansea, United Kingdom Swansea Bay University Health Board Full time

    Job OverviewWe are seeking a highly skilled and experienced Paediatric Dietitian to lead our Frailty Unit team. As a Senior Paediatric Dietitian Leader, you will be responsible for providing clinical leadership and guidance to the team, ensuring the delivery of high-quality patient care and contributing to the development of our Frailty Unit strategy.Main...


  • Swansea, City and County of Swansea, United Kingdom Bridgewater Resources UK Full time

    The OpportunityAs a Senior Operations Manager at Bridgewater Resources UK, you will be responsible for the overall success of our new branch in Swansea. You will have full autonomy to manage the entire business, including profit and loss, employee management, sales, marketing, logistics, and purchasing. Your key objectives will be to develop and maintain...

  • Store Leader

    1 month ago


    Swansea, City and County of Swansea, United Kingdom Costa Coffee Full time

    Store LeaderCosta Coffee is seeking a Store Leader to join our team. As a Store Leader, you will be responsible for leading a team of retail professionals to deliver exceptional customer experiences and drive sales growth.About the RoleThis is a unique opportunity to join a dynamic and growing company. As a Store Leader, you will be responsible...

  • Warehouse Operative

    4 weeks ago


    Swansea, City and County of Swansea, United Kingdom Job&Talent Full time

    Job Summary:We are seeking a skilled Warehouse Operative to provide Goods In support to our Senior Booking In Administrator and Team Leader.Key Responsibilities:Utilise warehouse systems to achieve agreed targets.Work proactively and reactively to meet the needs of the team.Location: Lye Industrial Estate, Pontarddulais, SwanseaSalary: £11.44 per hour, post...

  • Store Leader

    4 weeks ago


    Swansea, City and County of Swansea, United Kingdom Costa Coffee Full time

    Store Leader OpportunityCosta Coffee is seeking a Store Leader to join our team. As a Store Leader, you will be responsible for creating a welcoming environment for our customers and driving sales growth through effective management of the store, stock, and team.Key Responsibilities:Lead a high-performing team to deliver exceptional customer service and...

  • Team Leader

    1 month ago


    Swansea, City and County of Swansea, United Kingdom beBee Professionals Full time £45,000 - £60,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Swansea, United Kingdom. As a Team Leader, you will be responsible for overseeing daily operations, driving team performance, and ensuring targets are met while fostering a positive and collaborative work environment.Key...


  • Swansea, City and County of Swansea, United Kingdom Jan Hughes Executive Search Full time

    Fantastic opportunity for a seasoned leader with a strong engineering and commercial background. This is your chance to step into a senior executive role within a successful and well-established business, part of a successful UK based group of engineering and manufacturing companies. As Senior Engineering Executive, you'll report directly to the Managing...


  • Swansea, City and County of Swansea, United Kingdom City & County of Swansea Full time

    About the RoleThe Senior Social Work Practitioner will be responsible for upholding operational requirements and monitoring timely statutory responsibilities. They will maintain up-to-date knowledge of relevant legislation, council policies, and procedures.Key responsibilities include line managing BIA's within the team, offering regular supervision, and...


  • Swansea, City and County of Swansea, United Kingdom Jan Hughes Executive Search Full time

    Senior Engineering ExecutiveThis is a fantastic opportunity for a seasoned leader with a strong engineering background to step into a senior executive role within a successful and well-established business.The Opportunity:Lead a thriving business with a strong brandWork closely with the Senior Management Team to shape strategy and drive operational...


  • Swansea, City and County of Swansea, United Kingdom WINGSTOP UK - Regional Locations Full time

    Job Description:Role SummaryThe Wingstop Shift Manager is responsible for leading the team to deliver an exceptional customer experience and drive sales growth in our UK regional locations. We are seeking a commercially aware leader who can inspire their team to meet our customers' needs and maintain high standards of cleanliness across the restaurant.About...


  • Swansea, City and County of Swansea, United Kingdom Wingstop Full time

    Restaurant Operations ManagerAbout the RoleWe are seeking a highly skilled Restaurant Operations Manager to join our team at Wingstop. As a Restaurant Operations Manager, you will be responsible for leading a team of shift managers and crew members to deliver exceptional customer service and ensure the smooth operation of our restaurant.Key...


  • Swansea, City and County of Swansea, United Kingdom City & County of Swansea Full time

    About the RoleThe Senior Social Work Practitioner will be responsible for upholding operational requirements and monitoring timely statutory responsibilities. They will maintain up to date detailed knowledge of relevant legislation, council policies and procedures.The role will involve line managing BIA's within the team by offering regular supervision and...