Library Services Assistant

21 hours ago


Birmingham, United Kingdom Reassurance Resource Management Full time
Job Title: Library Services Assistant

We are seeking a highly skilled and customer-focused Library Services Assistant to join our team at Reassurance Resource Management.

About the Role:

The successful candidate will be responsible for providing exceptional customer service to library users, assisting with information enquiries, and maintaining the library's online public access catalogue.

Key Responsibilities:

  • Assist users with information enquiries, including assistance with the online public access catalogue and finding books.
  • Help users with the use of copiers and printers, and restock paper trays as needed.
  • Gather and record basic statistics, and uphold information services policies and procedures.
  • Respond to users in a calm and understanding manner, ensuring their needs are understood and acted upon.

Requirements:

  • Previous library experience and excellent customer service skills.
  • Ability to work effectively in a team environment and respond to enquiries in a timely and effective manner.
  • Self-motivated and able to work independently.

Working Arrangements:

This is a fixed-term contract during term times, following a rota pattern over 7 days. Shifts are overnight, up to a maximum of 12 hours per shift. A uniform will be provided.



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