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Vulnerable Client Services Coordinator

1 month ago

Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

Pertemps Scotland is seeking a Vulnerable Client Services Coordinator to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, providing guidance and advice to customers who require extra support.

Job Overview

This is a great opportunity for those with a caring and empathetic nature to develop a long-term career with a multinational company based in our 'award-winning' and 'low-carbon' HALO Kilmarnock site.

Key Responsibilities
  • Handle inbound and outbound calls to support vulnerable customers.
  • Work within a Voice team and become a valued member of our wider Collections team.

We offer best-in-class training to equip you with the necessary skills to excel in your role. With a focus on developing a long-term career, this is an excellent opportunity to grow with our organisation.

Benefits
  • A salary of £23,500 per annum, reflective of the company's commitment to fair compensation.
  • A hybrid working model, balancing office time with remote work (3 days in Kilmarnock office and 2 days from home after an initial 3-month probation period).
  • A 37.5-hour week, Monday to Friday, with flexibility for occasional Saturdays (8am-2pm monthly).
  • An impressive holiday package, increasing to 31 days after five years of service.
  • Pension contributions (5% employee and minimum 4% employer).
  • Life Assurance (three times annual salary) and free medical, dental, and optical healthcare cash plan.

We prioritize our employees' well-being and offer additional benefits, including staff discounts, a health and wellbeing program, employee assistance scheme, and modern apprenticeship opportunities.