Complaints Management Professional

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Vodafone Full time
Job Description

This challenging role requires a highly motivated individual with excellent communication and interpersonal skills. As a Specialist Care Manager, you will be responsible for resolving complex customer complaints, often involving vulnerable individuals. Your ability to empathize and build trust will be crucial in driving positive outcomes.

Responsibilities
  • Manage multiple cases simultaneously, prioritizing tasks and meeting deadlines.
  • Investigate and review customer complaints, identifying root causes and developing effective solutions.
  • Collaborate with internal teams to gather information and resolve issues efficiently.
  • Develop and maintain relationships with vulnerable customers, providing tailored support and guidance.
Requirements

To excel in this role, you should possess:

  • Evidence of managing complex complaints at the highest level.
  • A proven track record of working in a regulated sector, with experience of handling FCA-reportable complaints.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to think critically and develop effective solutions.
Compensation and Benefits

Vodafone offers an attractive compensation package, including an estimated annual salary of £40,000 - £50,000, depending on experience. Our comprehensive benefits package includes:

  • Up to 28 days' holiday entitlement, plus bank holidays and paid leave for charity projects.
  • A pension plan and share schemes.
  • Employee discounts and retail vouchers.

Join Vodafone and take advantage of our commitment to supporting your career growth and well-being



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