Customer Solutions Design Specialist

4 days ago

Chippenham, Wiltshire, United Kingdom Flint Technology Services Ltd Full time
About this Role

As a Customer Solutions Design Specialist at Flint Technology Services Ltd, you will be working as a trusted industry partner to our defense customer and cross-functionally supporting internal business units, key stakeholders, and externally facing third-party technology providers. Underpinned by using robust ICT framework architecture, security principles, methodologies, industry best practices, and customer compliance policies.

You will be part of an industry-leading UK Secure Design team working closely with other architects, designers, technology experts, business managers, and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution delivery across a vast variation in highly sensitive and unique opportunities and projects.

Key Responsibilities
  1. Capture and Translate Customer Requirements

Capture detailed customer technical requirements and translate them to detailed solution design in accordance with design methodologies.

Manage Technical Direction

Manage and recommend on the technical direction and help determine the optimum solution design for customers.

Review and Validate Solutions

Manage the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.

Drive Design and Delivery Capabilities

Drive the improvement of design and delivery capabilities for end-to-end technical solutions.

Manage Customer Engagement

Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.

Facilitate Strong Customer Relationships

Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.

Undertake Customer Migration Planning

Undertake customer migration planning and implementation.

Coordinate Impact Assessments

Coordinate impact assessments and design documentation updates.

Resolve Complex Issues

Resolve complex solution and service issues, lead root cause analysis, troubleshooting, and escalation.

Pursue Risk Identification and Mitigation

Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.

Deliver Thought Leadership

Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.

Mentor and Share Knowledge

Mentor other customer solution designers, helping to improve the team's abilities by acting as a technical resource.

Champion Emerging Trends

Champion, continuously develop, and share with the team knowledge on emerging trends and changes in customer solution design.

Key Skills and Experience
  • Fixed Voice Telecommunications

Fixed voice telecommunications (PBX, carrier class VoIP/IPT, and SIP).

Video Conferencing

Video conferencing.

Enterprise Mobility

Enterprise mobility (4-5G, EMM, MDM).

PaaS, SaaS, and Unified Communications Solutions

PaaS, SaaS, unified, and telecommunications solutions.

Comprehensive Knowledge of Telecommunication Vendor Technologies

Comprehensive knowledge and experience of telecommunication vendor technologies, solutions, and products (ie, Cisco, Juniper, Ericsson, Nokia, F5, and Palo Alto).

Designing and Configuring Complex Unified Communication Technologies

Comprehensive knowledge and hands-on experience in designing, configuring, testing, and commissioning complex unified communication technologies.

Professional Training and Accreditations
  • Avaya Technologies

Avaya technologies (ACIS).

Atos Technologies

Atos technologies (STI).

VMware Technologies

VMware technologies (VCTA).

Other Industry COTS Unified Communication Technologies

Any other industry COTS unified communication technologies.

Commercial Awareness and Risk Management

Proven commercial awareness to ensure CAPEX/OPEX costings of a proposed change meets customer requirements.

Experience in Identifying Risks and Impact

Experience of identifying risks, impact, mitigation, and problem-solving in complex unified communication solutions.

Working Knowledge of HMG MoD Compliance and Security Policies

Preferably working knowledge and experience in HMG MoD compliance and security policies.

Self-Starter with Minimal Support

Self-starter who can work independently with minimal support and guidance.

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