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Project Engineer

2 months ago


Chippenham, Wiltshire, United Kingdom NEC Software Solutions Full time
About the Role

We are seeking a highly skilled Project Engineer to join our team at NEC Software Solutions. As a key member of our engineering team, you will be responsible for delivering mission-critical solutions for our customers in the blue light emergency services market.

Key Responsibilities
  • Build and Commissioning: Design, build, and commission NEC Software Solutions' bespoke Communication and CAD (Computer Aided Dispatch) products into customer environments.
  • Fault Finding: Troubleshoot and resolve issues with our product suite at both hardware and software levels.
  • Documentation: Create, review, and update NEC Engineering documentation, including work plans, work instructions, and technical guides.
  • Team Collaboration: Work closely with internal teams to coordinate activities and gather information required to complete tasks.
  • Customer Interaction: Provide technical and non-technical support to customers, requiring a professional and adaptable approach to communication and interaction.
  • Travel and Autonomy: Travel extensively to customer sites, with the potential for autonomous work on projects.
  • Process Adherence: Follow and adhere to NEC Software Solutions' outlined processes and procedures.
  • Deadlines and Reporting: Complete activities within set deadlines and report any difficulties in achieving delivery milestones.
  • Professionalism and Safety: Present a professional approach and attitude to all work undertaken, and adhere to all Health and Safety practices, rules, and regulations.
Requirements
  • Education and Experience: Ideally educated to HND/HNC level or relevant industry experience in a comparable role.
  • Troubleshooting and Problem Solving: Proven experience in troubleshooting and problem-solving.
  • Microsoft Active Directory and Domain Architecture: Good understanding of Microsoft Active Directory and domain architecture.
  • Microsoft Windows and Server Administration: Proven experience in administering and working with Microsoft Windows 11, Windows Server up to 2022.
  • Microsoft Windows Updates and Virtualisation: Proven experience in deploying Microsoft Windows and server operating systems, Microsoft Windows Updates (WSUS), and virtualisation environments (Hyper-V or VMware).
  • Database Management and Business Applications: Working knowledge of MySQL/MSSQL and MS Business Applications, including Excel, Visio, and Word.
  • Customer Service and ITIL: Excellent customer service skills and proven experience working to ITIL best practices.
What We Offer
  • Benefits Package: An excellent benefits package, including 25 days paid holiday, 4 x basic salary life assurance cover, a Group Pension Plan, and a selection of flexible benefits.
  • Equal Opportunities Employer: NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.