Housing Support Specialist

2 months ago

Manchester, United Kingdom NEC Software Solutions Full time
Job Description

**Company Overview**

NEC Software Solutions is a leading provider of software solutions to public services, helping them to deliver critical services to citizens. Our software is used in various sectors, including housing, healthcare, and transportation.

**Job Summary**

We are seeking a highly skilled Housing Support Specialist to join our Customer Support Operations team. As a member of this team, you will provide technical assistance and application support to customers, ensuring that they receive the best possible service.

**Key Responsibilities**

  • Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
  • Understand contractual commitments and resolve incidents/problems within contracted SLAs.
  • Translate customer requirements into workarounds and solutions.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.

**Working Hours**

The role will involve working a rota, which includes one week in eight where you will work from 2pm to 10pm. The remaining weeks will be Monday to Friday, 9:00am to 5:30pm.

**Requirements**

To be successful in this role, you will need:

  • Knowledge of Housing Management Software.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.

**Desirable Skills**

  • Experience with NEC Housing software and related applications.
  • Familiarity with administering operating systems, such as Microsoft Windows/Linux/Solaris.
  • Experience with application delivery tools, like Citrix.
  • Understanding of software development principles in an ISO 9001 environment.
  • Experience creating reports using Business Objects or similar tools.

**Benefits**

We offer a comprehensive benefits package, including:

  • Private Medical Cover funded by NEC for Employees.
  • 25 days paid holiday with the option to buy/sell.
  • 4 x basic salary life assurance cover funded by NEC.
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%.
  • A selection of flexible benefits to suit your individual needs.
  • Free access to LinkedIn Learning, with over 15,000 courses covering a wide range of subjects.

**Equal Opportunities Employer**

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.

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