Housing Support Specialist

3 weeks ago

Manchester, United Kingdom Great Places Housing Group Full time

About the role: We are seeking a highly skilled and dedicated Housing Support Specialist to join our team at Great Places Housing Group.

Key responsibilities:

  • Use a strengths-based approach to help customers develop skills required to sustain their tenancy and resolve complex benefit issues.
  • Conduct initial assessments to understand customer needs and use coaching techniques to identify root causes of issues.
  • Collaborate with customers to develop wellbeing plans and coach them to identify actions needed to achieve their goals.
  • Provide advice and guidance on welfare benefits and welfare support to ensure customers have access to what they are entitled to.
  • Meet regularly with customers to monitor wellbeing plan outcomes, analysing trends and patterns to assess progress.
  • Assist customers in creating risk management plans to identify and manage risks in maintaining tenancy.
  • Ensure safeguarding concerns are addressed promptly and in line with guidelines.
  • Develop and maintain effective networks with relevant organisations to signpost customers to appropriate services.
  • Provide guidance and training to colleagues on resolving low-level issues and challenging support requirements.

Requirements:

  • GCSE grade C or equivalent in English and Maths.
  • Experience working in a support role or similar role is essential.
  • In-depth understanding of the welfare benefits system and social inclusion is crucial.
  • Experience using coaching techniques to promote independence and empower customers.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and maintain attention to detail.

What we offer:

  • Pension scheme with up to 10% contribution from both colleague and Great Places.
  • Healthcare auto-enrolment at no contribution level with £1250 of savings available.
  • The Market Place discounts, gym memberships, cycle to work, and more.
  • Annual leave starting at 26 days, increasing up to 30 days + Bank Holidays.
  • Lottery draw with £250, £75, and £50 prizes.
  • Savings Club to help you save for special occasions.
  • Sharing Greatness colleague incentive scheme.
  • Help with transport, including season ticket loans.
  • Flexi-time and hybrid working arrangements.
  • Professional fees, including professional membership fees.

Great Places Housing Group is committed to safeguarding and promoting the wellbeing of children, young people, and adults. All successful applicants will be subject to an enhanced criminal records background check.

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