Inbound Customer Experience Expert

1 week ago


Nottingham, Nottingham, United Kingdom Rullion Limited Full time

Role Overview: As a Debt Resolution Specialist at Rullion Limited, you will play a critical role in helping our customers overcome financial challenges and achieving their long-term financial goals. This is a challenging yet rewarding opportunity for a highly motivated individual who is passionate about delivering exceptional customer service.

About the Job: We are seeking a skilled Debt Resolution Specialist to join our Customer Operations team, responsible for handling inbound customer service calls, resolving complex debt issues, and contributing to the reduction of our bad debt book. The successful candidate will have a strong ability to communicate effectively, think on their feet, and work collaboratively as part of a high-performing team.

Key Responsibilities:

  • Customer Communication: Communicate with customers in a clear and concise manner, responding to their queries and concerns in a timely and effective way.
  • Debt Reduction Strategies: Identify opportunities for debt reduction and implement effective collection strategies, working closely with colleagues to drive business results.
  • Continuous Improvement: Contribute to the continuous improvement of our team's skills and knowledge, sharing best practices and learning from others.
  • Adherence to Compliance: Ensure adherence to compliance, regulatory, health and safety policies, and treat customers fairly and comply with regulations.

Requirements: To succeed in this role, you will require excellent communication and interpersonal skills, a strong analytical mind, and a commitment to providing an outstanding customer experience. A background in customer service or a related field would be beneficial, as would experience working in a fast-paced environment.

Salary and Benefits: The successful candidate will receive a competitive salary of £12.08 per hour, paid weekly, and access to ongoing training and development opportunities to support their career growth.


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