IT Support Specialist
2 days ago
This exciting opportunity is for an IT Support Specialist to join our dynamic team. As a key member, you will be responsible for delivering exceptional technical support and customer service to our clients. Your primary objective will be to provide timely and effective resolution to technical issues, ensuring seamless support experiences for our customers.
Key Responsibilities:
- Triage and resolve technical issues via phone, email, and remote access tools, adhering to excellent customer service standards.
- Work within established SLAs to meet business expectations, following IT processes and procedures.
- Monitor, progress, and resolve service desk tickets, keeping users informed on the status of their incidents.
- Manage service request fulfillment, including new user account creation, administration, reporting, and equipment configuration.
- Contribute to assigned technical support projects as needed, ensuring timely delivery and quality.
Requirements:
- A minimum of 12 months of experience in a Service Desk or Helpdesk environment.
- Customer-focused with excellent communication skills and a professional telephone manner.
- Proven experience delivering high-quality ICT customer service with meticulous attention to detail.
- Proficiency in implementing and supporting ICT equipment, services, and systems.
- User Account Management experience, particularly with Active Directory (AD).
What We Offer:
- An estimated salary range of £35,000 - £45,000 per annum.
- A comprehensive benefits package, including private medical insurance, inclusive culture, generous holiday allowance, learning opportunities, and more.
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