Senior Software Support Specialist

4 days ago


Liverpool, Liverpool, United Kingdom Vertex IT Solutions Ltd Full time

About Vertex IT Solutions Ltd

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Vertex IT Solutions Ltd is a technology-driven company that specializes in providing top-notch support services to law firms and other organizations.

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Job Summary

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We are seeking an experienced Senior Software Support Specialist to join our team. The ideal candidate will have a strong background in supporting legal software and applications, particularly iManage DMS.

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Key Responsibilities

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  1. Act as a final escalation point for technical issues related to legal software and applications.
  2. Provide advanced support for iManage DMS, including troubleshooting and resolution of complex issues.
  3. Collaborate with other teams to ensure seamless integration of legal DMS/workflow systems with Office 365/Windows 10 environments.
  4. Maintain expertise in AD/Group Policy and ensure its effective implementation.
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Requirements

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  • A minimum of 3 years of experience in supporting legal software and applications.
  • Strong knowledge of iManage DMS and other legal DMS/workflow systems.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and collaboration skills.
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What We Offer

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  • A competitive salary range of £45,000-£60,000 per annum.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
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About the Opportunity

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This role offers the perfect blend of technical challenge and business acumen, making it an excellent opportunity for a talented individual to grow their career.



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