Senior IT Support Specialist

20 hours ago


Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time
Job Summary:
We are seeking a highly skilled and experienced Senior Service Desk Analyst to join our team in Financial IT Services. This is a rewarding opportunity for a talented individual to take on a senior role, providing exceptional customer service and technical support to our organization.

About the Role:
As a Senior Service Desk Analyst, you will be responsible for handling, logging, and troubleshooting IT requests across the organization. You will work closely with our IT team to resolve complex technical issues and provide expert advice to colleagues. Your excellent communication skills, both written and verbal, will enable you to effectively manage customer queries and concerns.

Key Responsibilities:
- Proficient in ITSM software, Google Apps/O365, Windows OS (10/11)
- Experience with Android/iOS, MDM solutions, Active Directory
- Knowledge of VOIP systems, Windows Server, desktop deployment
- Deliver exceptional customer service, responding to all inquiries and resolving issues efficiently

Requirements:
- 5+ years' experience in a similar Service Desk or 1st/2nd line IT support role
- Bachelor's degree
- Full UK driving license
- ITIL certification (desired)

Benefits:
We offer a competitive salary package including pension, life assurance, and an employee assistance program.

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