Customer Retention Specialist

3 weeks ago


Lichfield, Staffordshire, United Kingdom Clarendon Fine Art Full time

Customer Retention Specialist at Clarendon Fine Art

We are seeking a skilled Customer Retention Specialist to join our team. In this role, you will develop, execute, and manage our CRM strategy and email marketing campaigns. You will work closely with our Marketing, Digital, Gallery, and Operations teams to ensure that our customer base is engaged and retained. Your responsibility will be to develop and maintain relationships with existing customers, generate leads, and build customer loyalty. You will have extensive knowledge and experience with CRM platforms, email marketing software, and best practices.

Key Responsibilities:


  • Ensure the CRM strategy aligns with the company's objectives and customer-centric approach.
  • Create, schedule, and execute all CRM emails, regular and solus newsletters, event management, marketing automations, and existing processes to all CFA customers.
  • Develop and manage customer retention programs, including loyalty and VIP programs.
  • Manage the communication and email marketing calendar with key senior stakeholders.
  • Provide regular reporting and presenting of email metrics and insights to the Marketing team and wider business.

Requirements:


  • Previous experience in a CRM Manager/Email Marketing Manager role.
  • Knowledge of A/B testing and optimizing content to improve open, click-through, and registration rates.
  • Strong understanding of best email marketing practices.
  • Experience with customer data and CRM platforms, such as Ometria and/or Hubspot.
  • Experience with Shopify, Trustpilot, and Microsoft Dynamics.
  • A background in retail or B2C environment.
  • Hands-on, motivated, and ability to work with multiple stakeholders.


  • Lichfield, Staffordshire, United Kingdom Macildowie Recruitment and Retention Full time

    Macildowie Recruitment and Retention is seeking a highly motivated Human Resources Specialist to join a dynamic team on a permanent basis, supporting directorates within the organisation.The successful candidate will be responsible for providing specialist HR support across the employee lifecycle, ensuring timely payroll processing, overseeing recruitment,...


  • Lichfield, Staffordshire, United Kingdom Macildowie Recruitment and Retention Full time

    Macildowie Recruitment and Retention is seeking a highly skilled Human Resources Specialist to join their dynamic team on a permanent basis. The successful candidate will be responsible for providing specialist HR support across the employee lifecycle, ensuring timely payroll processing, overseeing recruitment, absence management, staff wellbeing, and...

  • Customs Specialist

    1 month ago


    Lichfield, Staffordshire, United Kingdom WR Logistics Full time

    Customs Specialist OpportunityWR Logistics is seeking a skilled Customs Specialist to join their team in Lichfield. As a Customs Specialist, you will be responsible for handling customs processes for international shipments, ensuring all necessary documentation is prepared and updated.Key Responsibilities:Accurately complete Import & Export customs...

  • Customs Specialist

    1 month ago


    Lichfield, Staffordshire, United Kingdom fish4.co - Jobboard Full time

    Customs Coordinator OpportunityA chance to grow your career in the freight and customs sector with a specialist in Global Forwarding. You will join a warm, friendly team that invests in their staff and wellbeing. We are looking for a motivated self-starter with a passion for accuracy and detail.Key ResponsibilitiesPrepare and update customs...


  • Lichfield, Staffordshire, United Kingdom DHL Express (UK) Limited ( only Connect) Full time

    Job Title: Customs Clearance SpecialistDHL Express (UK) Limited is seeking a highly organized and detail-oriented Customs Clearance Specialist to join our team. As a key member of our freight forwarding department, you will be responsible for processing import and export customs entries using our in-house system Cargowise via CDS or CHIEF.Key...


  • Lichfield, Staffordshire, United Kingdom WR Logistics Full time

    Customs Coordinator RoleA highly motivated individual with excellent organisational and communication skills is required to join our team as a Customs Coordinator.We are seeking an experienced professional to handle customs processes for international shipments, providing accurate and efficient services to our customers.The ideal candidate will have prior...


  • Lichfield, Staffordshire, United Kingdom WR Logistics Full time

    Customs Coordinator OpportunityWe are seeking a motivated Logistics Customs Specialist to join our team in Lichfield, handling customs processes for international shipments. This role presents a unique chance to grow your career in the freight and customs sector.The successful candidate will be part of a warm, friendly team that prioritizes staff wellbeing...


  • Lichfield, Staffordshire, United Kingdom DHL Express (UK) Limited ( only Connect) Full time

    Customs Clerk Job DescriptionAbout the RoleWe are seeking a highly organized and detail-oriented Customs Clerk to join our team at DHL Express (UK) Limited. As a key member of our freight forwarding team, you will play a vital role in ensuring the smooth clearance of import and export shipments.Key ResponsibilitiesProcess import and export customs entries...


  • Lichfield, Staffordshire, United Kingdom AMR - Specialist Property Recruiters Full time

    Exceptional Sales Negotiator OpportunityAMR - Specialist Property Recruiters seeks an experienced Sales Negotiator to join our thriving business in the Lichfield area. Key Responsibilities:Generate quality viewings and market appraisalsProvide exceptional customer service and vendor careProgress sales through to completionAttain targets and motivate the...


  • Lichfield, Staffordshire, United Kingdom DHL Express (UK) Limited ( only Connect) Full time

    Job Title: Customs ClerkDivision: Freight UKJob Location: Lichfield, UKWorking Hours: 4 on 4 off, covering days and nights, Monday to SundayJob Type: Full-TimeContract Type: PermanentTravel Required: No travel requiredAbout the Role:We are seeking a highly organized and detail-oriented Customs Clerk to join our team at DHL Express (UK) Limited. As a Customs...


  • Lichfield, Staffordshire, United Kingdom Clarendon Fine Art Full time

    We are a leading contemporary art gallery network with a global presence, seeking a CRM and Email Marketing Manager to join our team. This role involves developing and executing our CRM strategy, managing email marketing campaigns, and working closely with various teams to ensure customer engagement and retention.Key Responsibilities:Develop and execute the...


  • Lichfield, Staffordshire, United Kingdom Gray Healthcare Full time

    About the Role:Gray Healthcare is a specialist Health and Social Care provider supporting individuals with complex needs, disabilities, and long-term conditions. We offer a dynamic approach to care, enabling people to move back into their own homes and communities, giving them control of their lives.Job Summary:We are recruiting a Mental Health Support...


  • Lichfield, Staffordshire, United Kingdom Midas Selection (Midlands) Ltd Full time

    About the Role:Midas Selection (Midlands) Ltd is seeking a skilled Trainee Sales Executive to join our team. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, managing existing client relationships, and driving sales growth.Key Responsibilities:Manage existing client relationships and identify...


  • Lichfield, Staffordshire, United Kingdom Redline Group Ltd Full time

    Electronics Sales SpecialistWe are seeking an Electronics Sales Specialist to join our team at Redline Group Ltd. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities in the electronics industry.Key responsibilities include:Developing and maintaining relationships with existing and new...


  • Lichfield, Midlands, Staffordshire, United Kingdom HAYS Full time

    Customer Service Specialist, Lichfield, £negotiable, Your new role Customer Service SpecialistSalary dependent on experienceLichfield based, WS13Permanent and full-timeKey duties:Providing quotations for customersLiaising with stakeholders to find solutions to any issuesMaintain effective communication with internal and external contactsRespond to queries...


  • Lichfield, Staffordshire, United Kingdom KOCH Europe Full time

    Job Title: Field Engineer SpecialistKOCH Europe is a leading provider of bespoke engineering solutions for blue chip customers.We are seeking a skilled Field Engineer Specialist to join our team of highly experienced engineers.Key Responsibilities:Ensure installation sites are safe and meet quality standards.Commission and service complex systems.Diagnose...


  • Lichfield, Staffordshire, United Kingdom Woodrow Mercer Tech Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Woodrow Mercer Tech. As a Technical Support Specialist, you will provide face-to-face technical support to our staff members using Windows and MS Teams technologies.Key Responsibilities:Resolve end-user incidents and provide technical supportUpskill the support team and...


  • Lichfield, Staffordshire, United Kingdom Revorec Recruitment Solutions Ltd Full time

    Job Title: Mechanical Project Engineer - Water Industry SpecialistJob Description:We are seeking a skilled Mechanical Project Engineer to join our team at Revorec Recruitment Solutions Ltd. As a Mechanical Project Engineer, you will be responsible for driving projects from customer enquiry through to delivery and completion. You will work closely with the...


  • Lichfield, Staffordshire, United Kingdom Imperium Recruitment Full time £23,000 - £25,000

    We are seeking a skilled Recruitment Specialist to support our Permanent Recruitment and Contracting desk. As a Junior Talent Acquisition Consultant, you will be responsible for sourcing top talent for clients and maintaining active candidate pipelines.Specialising in the Engineering sector, you will receive comprehensive training to become an expert in the...


  • Lichfield, Staffordshire, United Kingdom Pitch Full time

    Product Management SpecialistPitch is delighted to be working with a leading distributor of interior furnishings. Following an exciting period of growth, they are looking for a Product Management Specialist to join the team and support one of their key categories.This role will involve managing the performance of a portfolio from cradle to grave, conducting...