Technical Support Specialist

4 weeks ago


Lichfield, Staffordshire, United Kingdom Woodrow Mercer Tech Full time

Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Woodrow Mercer Tech. As a Technical Support Specialist, you will provide face-to-face technical support to our staff members using Windows and MS Teams technologies.

Key Responsibilities:

  • Resolve end-user incidents and provide technical support
  • Upskill the support team and assist with new technology implementations
  • Collaborate with the team to improve technical support processes

Requirements:

  • Minimum of 1 year of experience in IT support
  • Strong technical skills in Windows and MS Teams
  • Excellent customer service and problem-solving skills

About Us: Woodrow Mercer Tech is a global organization committed to personal development and growth. We offer a dynamic and supportive work environment that encourages our employees to thrive.



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