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Customer Support Specialist

1 month ago

SunburyonThames, Surrey, United Kingdom Johnson Controls, Inc. Full time
Job Summary:

We are seeking a highly organized and detail-oriented Schedule Coordinator to support our Installation Teams. This role involves planning engineers’ schedules, ensuring appointments run smoothly, and minimizing no-shows. If you have previous experience in customer service and basic computer skills, we encourage you to apply.


Key Responsibilities:
  • Handle incoming and outgoing calls across the UK
  • Boost engineer productivity by planning their schedules
  • Use resources efficiently, including subcontractors, to minimize delays
  • Coordinate timely delivery of materials for customer visits
  • Assist field activities by providing job details to engineers and scheduling follow-up visits

Salary and Benefits:

We offer a competitive salary: £35,000 - £45,000 per year, depending on experience, as well as comprehensive benefits, including 25 days holiday + Bank Holidays, sick pay, pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products. Our supportive team environment fosters collaboration, and we provide training opportunities to grow your skills.