Front Office Team Lead

4 days ago


Liverpool, Liverpool, United Kingdom Ascott Hospitality Management UK Ltd. Full time

We are seeking a seasoned and skilled Front Office Team Lead to join our dynamic team at Quest Apartments Hotels, Liverpool.

About the Role

As a Front Office Team Lead, you will be responsible for supervising the day-to-day activities of the Front Office Team, ensuring excellent customer service and administration. Your primary goal is to provide a warm welcome and departure experience to our guests, anticipating their needs and exceeding expectations.

You will take initiative in accommodating customer requests in a resourceful manner, undertake and oversee Front Office administrative tasks in accordance with Company standards, procedures, and legal obligations. Additionally, you will ensure that all shift tasks are carried out according to the required standard and provide full handovers to relevant parties/shifts.

What We Offer
  • A competitive salary of £25,000 - £30,000 per annum, depending on experience
  • Genuine career opportunities within our business
  • Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities
  • A PERKBOX subscription with benefits, retail discounts, and savings available from your first day
  • Employee Assistance Programme
  • Health Insurance
  • Refer a Friend bonus
  • Once you pass your probation, a special staff rate when staying in our European properties

We focus on your professional and personal development, and we offer a supportive work environment that fosters growth and success.



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