Front Office Ambassador

20 hours ago


Liverpool, Liverpool, United Kingdom Staybridge Suites Liverpool Full time
About Our Hotel Management Company

Cycas Hospitality is an innovative hotel management company that has been recognized as one of the best places to work in hospitality. We are seeking a highly motivated and customer-focused Receptionist/GSR to join our team at Staybridge Suites Liverpool.

Job Responsibilities

As a Receptionist/GSR, you will be responsible for:

  • Delivering a guest experience that is unique and brings the brand to life.
  • Ensuring all messages received for guests are passed on accurately and as quickly as possible.
  • Operating the hotel switchboard and dealing with internal and external calls according to procedure.
Requirements

To succeed in this role, you will require:

  • Excellent customer service skills with the ability to understand and anticipate guest needs.
  • A high level of product, service, and location knowledge to enhance the guest experience.
  • A strong Front office background and good working knowledge of systems.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of £22,000 per annum.
  • An exclusive employee discounted rate to IHG and Cycas hotels.
  • Continuous paid training and development opportunities.
  • A free healthcare plan.

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