Business Operations Officer

1 week ago

London, Greater London, United Kingdom Adecco Full time
Job Title: Business Support Officer - Housing

Location: Hybrid - working 2 days office/ 3 days home

Pay Rate: £19.50 Paye / £25.22 umbrella - Per Hour

Contract Details: Temporary, 3 months (possibility of extension), 35 hours a week

Job Summary

We are seeking a highly skilled Business Support Officer - Housing to join our team at Adecco. As a Business Support Officer - Housing, you will be responsible for assessing and determining the day-to-day placement of homeless households and applicants into emergency temporary accommodation.

Key Responsibilities
  • Assess and Determine Placement: Evaluate and match homelessness applicants and tenants to suitable and affordable emergency accommodations.
  • Temporary Accommodation Bookings: Assist the Business Service Manager in managing the temporary accommodation bookings service.
  • Housing Benefit and Tenancy Sign-ups: Arrange, book, and notify applicants/tenants of housing benefit and tenancy sign-up appointments.
  • Customer Interviews: Meet and conduct interviews with vulnerable customers, homeless households, and applicants providing advice or signposting to appropriate services.
  • Support Documentation: Obtain support documentation and perform verification checks on ID paperwork.
  • Knowledge and Advice: Provide information and advice on claiming HB or DHP, tenancy sign-ups, debt advice, employment, and training pathways.
  • Housing Benefit Calculations: Carry out calculations on housing benefit, household budgets with customers to determine affordability.
Requirements
  • Experience: Experience of carrying out customer interviews regarding housing benefit and tenancy sign-ups, providing information.
  • Negotiation Skills: Negotiating skills at the appropriate standard to liaise with landlords and TA.
  • Computer Literacy: Computer literate in MS Office Pro (Word, Excel, PowerPoint, and Access) intermediate level or above.
  • Knowledge of Legislation: Good knowledge of relevant legislation and housing procedures relating to allocations (including Choice Based Lettings), temporary accommodation, and homeless families.
About Us

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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