Business Operations Manager
5 days ago
We are seeking a highly skilled Business Operations Lead to join our team at NTT DATA Business Solutions. As a key member of our operations team, you will be responsible for managing the accuracy and integrity of our Managed Services Budget and Forecast, as well as providing consulting operations support.
Key Responsibilities- Managed Services Operations Support
- Manage the maintenance of data within the it.Forecast (SAP SAC) system to ensure accuracy for master data and transactional data within the system for Managed Services.
- Liaise closely with the Finance Team to ensure invoicing is accurate and aligns to the budget/forecast, including the wider inter-company agreements for work managed by the Global Delivery Centres.
- Support the month-end closing review of invoicing vs forecasting and resolve outstanding queries and aligning the forecast to any prior period adjustments and budget updates.
- Provide key updates and analysis to the monthly Exec Reporting pack in-line with the month-end reporting timetable.
- Work with SDMs, PMs and Account Execs to ensure forecast accuracy of revenue profiles, including reporting for variance analysis post month-end closing.
- Provide a point of contact for requests relating to forecasting, seeking advice from Business Operations and Finance colleagues where appropriate, to resolve queries.
- Provide regular reporting for analysis of forecasting vs actual and tracking for changes to Sales Opportunities, Prior period adjustments and KPIs.
- Provide reporting to support the SDMs and Account Execs with tracking, management and usage of customer pre-paid balances, including the 'overrun' calculation and invoicing process.
- Identification and implementation of improvements to introduce efficiency and accuracy to the Forecasting Management Process.
- Develop and foster relationships with all internal stakeholders up to and including VP-level.
- Consulting Operations Support
In addition to Managed Services operational activities, the role will also include providing additional bandwidth and support to the Consulting side of the UK Business Operations team with general operational activities including resource management, forecasting, management and financial reporting.
The role will also provide the opportunity to take the lead with our intercompany resource management function, collaborating closely with resource management colleagues across NDBS globally, both to help fill roles/skillsets on UK projects whilst also proactively looking to position UK resources on interco and Global projects to utilize any bench capacity and develop as a strong channel for UK revenue growth.
The role will involve coordinating and supporting all interco resource management activities, from creating role requests in RAMP and monitoring resource fulfilment through to managing the related intercompany contracts.
Requirements- Strong interpersonal and soft skills, able to quickly develop relationships with all stakeholders; within NTT DATA locally and globally, suppliers and partners to become a trusted advisor within the business.
- Demonstrates gravitas and personal integrity, is able to overcome unforeseen situations and keeps business objectives in mind. Drives results, effects, convinces and inspires by his/her personality, behaviour and communication style.
- Makes pragmatic, solid and reliable decisions in a timely manner in pressurised environments.
- Has a thirst for learning and actively shares and transfers own expertise and operational knowledge in a structured manner in the support of colleagues to drive performance in line with business goals and objectives.
The successful candidate(s) will be able to demonstrate that they have strong experience in a Business Operational role or supporting function.
You'll have a good understanding of business accounting principles, financial forecasting, and reporting. You'll also need to be a self-starter who is process orientated with a good background in data analysis and reporting.
Confidence in verbal and written communication, including providing analysis and guidance to less experience users, is key to this role with a wide range of stakeholders up to VP-level. You'll bring ideas, energy and enthusiasm to a growing team and business.
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