Housing Operations Manager

3 days ago


Enfield Town, Greater London, United Kingdom Carrington Blake Recruitment Full time

Senior Leadership Position in the Housing Advisory Service

This role will focus on managing a team of homelessness officers, overseeing the day-to-day delivery of the Council's statutory homelessness services, and ensuring a quality service of information, advice, and casework to fulfill the authority's statutory homelessness functions.

Key Responsibilities:

  1. Team Management: Oversee a team of Housing Coordinators within either the Resident Contact Team or Relief and Move-On Team, providing guidance and support to ensure effective work allocation and delivery of services.
  2. Service Delivery: Be responsible for providing a quality service of information, advice, and casework to fulfill the authority's statutory homelessness functions, including prevention, relief duties, and homelessness assessment duty.
  3. Case Management: Ensure robust assessment and management of homelessness applications in accordance with legislation, code of guidance, policies, and procedures, reviewing legal challenges to decisions and ensuring effective work allocation.
  4. Advice and Assistance: Provide appropriate quality advice and assistance to individuals in housing need, ensuring that their rights and entitlements are protected.
  5. Legal Representation: Manage and develop the Council's function to defend possession proceedings at court, preventing illegal evictions and tenant harassment, ensuring landlords follow correct legal procedures.
  6. Project Development: Support the development, management, and delivery of new projects, service products, and initiatives within the Assessment Hub as they relate to the Housing Advisory Service.
  7. Partnerships and Collaboration: Build, develop, and maintain positive partnerships with other council groups, external agencies, and organizations, including joint assessment panels for preventing homelessness and delivering quality housing options and advice services.
  8. Continuous Improvement: Champion continuous improvement and the implementation of automation and efficient ways of working, ensuring that services are delivered in a timely and effective manner.

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