Reception Supervisor
2 days ago
About the Role
Cycas Hospitality is seeking a highly motivated and experienced Front Office Team Leader to join our team at the ibis Bridgwater hotel. As a key member of our Rooms Division team, you will be responsible for leading our Front Office team to deliver exceptional guest experiences, placing our guest satisfaction at the heart of our team service.
Key Responsibilities
- Lead and motivate a team of Front Office staff to deliver exceptional guest experiences
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and analyze guest feedback to identify areas for improvement
- Develop and implement training programs to enhance team skills and knowledge
Requirements
- Excellent communication and leadership skills
- Proven experience in a Front Office leadership role
- Ability to analyze guest feedback and identify areas for improvement
- Strong problem-solving and decision-making skills
- Proficiency in Opera or similar hotel management systems
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Free healthcare plan and pension
- Continuous paid training and development opportunities
About Cycas Hospitality
Cycas Hospitality is a leading hotel management company with a focus on delivering exceptional guest experiences. We are committed to putting people at the heart of everything we do and believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.
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