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About the Role
Cycas Hospitality is seeking a skilled and motivated Reception Supervisor to lead our Front Office team and deliver exceptional guest experiences. As a key member of our team, you will be responsible for motivating and coaching your colleagues to provide outstanding service and ensure our guests have a memorable stay.
Key Responsibilities
- Lead the Front Office team to deliver exceptional guest experiences and maintain a positive atmosphere across our teams.
- Motivate and coach colleagues to provide outstanding service and achieve our world of care promise.
- Ensure efficient and effective completion of tasks, following up where necessary to maintain high standards.
- Develop and implement strategies to improve guest satisfaction and loyalty.
Requirements
- Excellent communication and leadership skills.
- Proven ability to train and develop a team with a focus on providing exceptional guest experiences.
- Proactivity and efficiency in completing tasks and following up where necessary.
- Proficiency with Opera or similar property management systems is preferred but not essential.
What We Offer
- Full-time employment with a competitive salary.
- Exclusive employee discounted rate to Cycas managed hotels.
- Reward and celebration program.
- Opportunity to grow and develop in a hotel management company with multiple hotel brands across Europe.
- Free healthcare plan.
- Pension.
- Continuous paid training and development opportunities.
Conditions of Employment
All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us and proof of eligibility to work in the United Kingdom.
