Customer Service Coordinator

6 hours ago


London, Greater London, United Kingdom The Hyde Group Full time
Join the Hyde Group as a Customer Service Administrator

We are seeking a highly motivated and organized individual to join our Product Quality Team as a Customer Service Administrator.

About the Role

This is an exciting opportunity for someone who is passionate about delivering excellent customer service and ensuring that customers have a seamless experience when moving into their new homes.

Main Responsibilities

  • Provide exceptional customer service to residents, responding to queries and resolving issues in a timely and professional manner.
  • Work closely with the Product Quality Team and external stakeholders to ensure that all aspects of the customer journey are coordinated efficiently.
  • Organize and schedule appointments with external and internal stakeholders, ensuring smooth operations and effective communication.
  • Raise any non-compliance or process failures with managers, adhering to the Risk Management Framework.

Requirements and Qualifications

  • Strong customer service skills and experience working in administration or customer services.
  • Proficiency in Microsoft Office.

Benefits Package

  • A competitive salary up to £26,000 per annum.
  • A fantastic pension scheme.
  • Life assurance.
  • Generous holiday allowance.
  • An award-winning flexible benefits package.
  • Opportunities for volunteering days.


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