Senior Rent Arrears Manager
3 weeks ago
**About Karter Thomas Ltd**
We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.
**Key Responsibilities**
- Support a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues and improve rental income.
- Manage and collect performance data, track arrears movement, and set Key Performance Indicators (KPIs) to increase rental income and reduce arrears.
- Proactively manage income collection across all tenure types, maintaining excellent customer care and ensuring timely payments.
- Engage with customers through various channels to assess support needs and make appropriate referrals to internal and external support services.
- Resolve customer queries quickly and accurately, providing high-quality service and ensuring customer satisfaction.
- Negotiate and provide tailored payment solutions to sustain tenancies, prevent arrears escalation, and maximize income.
- Represent the organization in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions.
- Support customers with benefit claims, such as Housing Benefit, Universal Credit, and Discretionary Housing Payments, or signpost them to other relevant support services.
- Maintain strong working relationships with external stakeholders, including Local Authorities, DWP, HMCTS, and support providers, and make appropriate referrals.
**What We Offer**
As a Senior Rent Arrears Officer at Karter Thomas Ltd, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and achieving business objectives.
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Senior Rent Arrears Manager
3 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full time**About Karter Thomas Ltd**We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.**Key Responsibilities**Support a team of Rent Recovery Officers and...
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Senior Rent Arrears Officer
3 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full timeOur client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for a Senior Rent Arrears Officer with experience of managing a small team. The role is permanent full-time role, and offers flexible hybrid working The duties are as below: Support a team of Rent Recovery Officers and...
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Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerOur client, a leading social housing provider, is seeking an experienced Senior Rent Arrears Officer to join their team. As a key member of the Rent Recovery team, you will play a crucial role in managing a small team to resolve payment collection issues and drive rental income growth.Key Responsibilities:Support and manage a team...
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Senior Arrears Manager
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Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerOur client, a leading social housing provider, is seeking an experienced Senior Rent Arrears Officer to join their team. As a key member of the Rent Recovery team, you will play a crucial role in managing a small team to resolve payment collection issues and drive rental income growth.Key Responsibilities:Support and manage a team...
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Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our housing team, you will play a crucial role in managing rent arrears and ensuring excellent customer care.Key Responsibilities:Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve...
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Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our housing team, you will play a crucial role in managing rent arrears and ensuring excellent customer care.Key Responsibilities:Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve...
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Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our income collection team, you will be responsible for managing a small team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.Key Responsibilities:Team Management: Support and guide...
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Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our income collection team, you will be responsible for managing a small team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.Key Responsibilities:Team Management: Support and guide...
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Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...
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