Current jobs related to Senior Rent Arrears Officer - Surrey - Karter Thomas Ltd

  • Housing Officer

    4 weeks ago


    Surrey, United Kingdom Vivid Resourcing Ltd Full time

    The role involves actively overseeing around 700 Council properties, which include general housing, Independent Retirement Living (IRL), temporary accommodations, and leasehold units. The person in this position will handle tenancy and estate matters within their assigned area. They will need to refer cases to the Anti-Social Behaviour Officer and the Tenant...


  • Surrey, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our specialist team at PA Housing. As a key member of our Customer Services Directorate, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.As a Tenancy Sustainment Officer, you...


  • Surrey, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our Customer Services Directorate. As a key member of our team, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.As a Tenancy Sustainment Officer, you will work closely with our...


  • Surrey, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our Customer Services Directorate. As a key member of our team, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.As a Tenancy Sustainment Officer, you will work closely with our...


  • Surrey, United Kingdom Vivid Resourcing Ltd Full time

    The role involves overseeing a portfolio of approximately 700 Council properties, including general housing, Independent Retirement Living (IRL), temporary accommodations, and leasehold units.Key responsibilities include managing tenancy and estate matters within a designated area, referring cases to the Anti-Social Behaviour Officer and the Tenant Support...


  • Surrey, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our Customer Services Directorate. As a key member of our team, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.As a Tenancy Sustainment Officer, you will work closely with our...


  • Surrey, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our Customer Services Directorate. As a key member of our team, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.As a Tenancy Sustainment Officer, you will work closely with our...


  • Surrey, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our Customer Services Directorate. As a key member of our team, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.As a Tenancy Sustainment Officer, you will work closely with our...


  • Surrey, United Kingdom PA Housing Full time

    About the RoleWe are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our Customer Services Directorate. As a key member of our team, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.As a Tenancy Sustainment Officer, you will work closely with our...


  • Surrey, United Kingdom PA Housing Full time

    So, what’s the role all about?Are you Welfare Benefits expert with excellent communication skills? Then we need you.At PA Housing, our priority is putting our residents first, which includes providing vital support to help sustain their tenancies. As a Tenancy Sustainment Officer, within a specialist team your role will involve supporting residents with...


  • Surrey, United Kingdom PA Housing Full time

    Job SummaryWe are seeking a skilled Housing Support Specialist to join our team at PA Housing. As a key member of our Customer Services Directorate, you will play a vital role in sustaining tenancies and providing essential support to our residents.Your primary responsibility will be to assist residents with benefit claims, including applications, reviews,...


  • Surrey, United Kingdom Interpersonnel UK Ltd Full time

    Certificated Enforcement Agent OpportunityWe are seeking a highly skilled and motivated Certificated Enforcement Agent to join our team at Interpersonnel UK Ltd. As a key member of our enforcement team, you will play a critical role in enforcing Liability orders, warrants of control, and commercial rent arrears, ensuring compliance with legal...


  • Surrey, United Kingdom Interpersonnel UK Ltd Full time

    Certificated Enforcement Agent OpportunityWe are seeking a highly skilled and motivated Certificated Enforcement Agent to join our team at Interpersonnel UK Ltd. As a key member of our enforcement team, you will play a critical role in enforcing Liability orders, warrants of control, and commercial rent arrears, ensuring compliance with legal...


  • Surrey, United Kingdom Vivid Resourcing Ltd Full time

    Housing Officer Job DescriptionJob Summary:Vivid Resourcing Ltd is seeking a skilled Housing Officer to oversee the management of Council properties, including general housing, Independent Retirement Living, temporary accommodations, and leasehold units. The successful candidate will be responsible for handling tenancy and estate matters within their...


  • Surrey, United Kingdom Vivid Resourcing Ltd Full time

    Housing Officer Job DescriptionJob Summary:Vivid Resourcing Ltd is seeking a skilled Housing Officer to oversee the management of Council properties, including general housing, Independent Retirement Living, temporary accommodations, and leasehold units. The successful candidate will be responsible for handling tenancy and estate matters within their...


  • Surrey, United Kingdom Interpersonnel Uk Full time

    Standford and Green are seeking a highly skilled Certificated Enforcement Agent to play a critical role in enforcing Liability orders, warrants of control and commercial rent arrears, ensuring compliance with legal requirements.Key Responsibilities:Enforce court orders by taking control of goods or securing payments.Negotiate with debtors to arrange payment...

  • Senior Accountant

    2 weeks ago


    Surrey, United Kingdom Hays Senior Finance Full time

    About the RoleWe are seeking a highly skilled Senior Accountant to join our team at Hays Senior Finance. As a Senior Accountant, you will be responsible for ensuring the smooth running of the office, providing clients with accounts, tax returns, and personal tax returns. You will also be working on IRIS and dealing with ad hoc matters.Key...


  • Surrey, United Kingdom Hays Senior Finance Full time

    Financial Controller RoleYou will join an elite Finance Team and play a key part in growing and developing this award-winning, sustainable leading employer. Our smart offices in West London offer a comfortable working environment, with 4 days in the office and 1 day from home.Your New RoleThis Senior Finance Manager role is diverse and challenging, involving...

  • Financial Analyst

    6 days ago


    Surrey, United Kingdom Trident Full time

    Financial Services Role for Trident:We are seeking an experienced Service Charge Accountant to join our finance team based in Surrey for our client.The ideal candidate will have a strong background in financial management and a passion for improving processes and systems.Key Responsibilities:Assist property managers in preparing service charge budgets and...


  • Surrey, United Kingdom Trident International Associates Full time

    Job Title: Service Charge AccountantJob Summary:Trident International Associates is seeking an experienced Service Charge Accountant to join our team in Surrey. As a key member of our finance team, you will be responsible for providing excellent service to our residents and working closely with our property managers to ensure the smooth operation of our...

Senior Rent Arrears Officer

2 months ago


Surrey, United Kingdom Karter Thomas Ltd Full time

Our client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for a Senior Rent Arrears Officer with experience of managing a small team.

The role is permanent full-time role, and offers flexible hybrid working

The duties are as below:

  • Support a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues
  • Manage and collect performance data, track arrears movement, and set KPIs to increase rental income and reduce arrears
  • Proactively manage income collection across all tenure types with a focus on maintaining excellent customer care
  • Engage with customers through various channels (home visits, in-person appointments) to assess support needs and make appropriate referrals
  • Resolve customer queries quickly and accurately, ensuring high-quality service
  • Negotiate and provide tailored payment solutions to sustain tenancies, prevent arrears escalation, and maximise income
  • Represent the organisation in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions
  • Support customers with benefit claims such as Housing Benefit, Universal Credit, and Discretionary Housing Payments, or signpost them to other relevant support
  • Maintain strong working relationships with external stakeholders (Local Authorities, DWP, HMCTS, support providers) and make appropriate referrals

If this is something you would be interested in, please get in touch.