Tenancy Sustainment Specialist
3 weeks ago
We are seeking a highly skilled and experienced Tenancy Sustainment Officer to join our Customer Services Directorate. As a key member of our team, you will play a vital role in supporting residents with all aspects of benefit claims, including applications, reviews, and appeals.
As a Tenancy Sustainment Officer, you will work closely with our Income team to help customers manage rent arrears and provide tailored support to residents in need. You will also be responsible for identifying need and signposting to charitable support and debt advice.
This is a hybrid working role, with a strong emphasis on visiting customers to understand their needs and provide support. You will spend 2-3 days in the office and have the option to work from home for the remainder of the week.
Key Responsibilities- Complete benefit checks and support customers with maximising income
- Assist with claims up to and including representation at appeals
- Work closely with Income team in cases of arrears and help the customer manage rent arrears with the use of income and expenditure assessments
- Keep accurate case management records
- Identify need and signpost to charitable support where applicable
- Identify need and signpost to debt advice
- Contribute to team targets
- Experience and up-to-date knowledge of the Welfare Benefits system, including legacy benefits and Universal Credit
- Experience in a customer-facing role
- Experience of working in a high-pressure, customer-facing environment and achieving demanding performance targets
- Experience of helping clients with appropriate support to resolve budget-related problems
- Experience of IT systems for record keeping and report writing
- Experience of building key relationships with internal and external partners
PA Housing is a leading provider of affordable housing and support services. We are committed to putting our residents first and providing vital support to help sustain their tenancies.
We are a dynamic and forward-thinking organisation, and we are looking for talented individuals who share our values and are passionate about making a difference in the lives of our residents.
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