Senior Arrears Manager

1 week ago


Surrey, United Kingdom Karter Thomas Ltd Full time
Senior Rent Arrears Officer

Karter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our income collection team, you will be responsible for managing a small team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.

Key Responsibilities:
  • Team Management: Support and guide a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.
  • Performance Data: Collect and track performance data, monitor arrears movement, and set Key Performance Indicators (KPIs) to increase rental income and reduce arrears.
  • Customer Engagement: Engage with customers through various channels to assess support needs and make appropriate referrals.
  • Query Resolution: Resolve customer queries quickly and accurately, ensuring high-quality service.
  • Negotiation and Payment Solutions: Negotiate and provide tailored payment solutions to sustain tenancies, prevent arrears escalation, and maximise income.
  • Court Representation: Represent the organisation in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions.
  • Benefit Claims: Support customers with benefit claims such as Housing Benefit, Universal Credit, and Discretionary Housing Payments, or signpost them to other relevant support.
  • Stakeholder Relationships: Maintain strong working relationships with external stakeholders, including Local Authorities, DWP, HMCTS, and support providers.

If you have the skills and experience to excel in this role, please get in touch with us to discuss further.


  • Senior Arrears Manager

    21 hours ago


    Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears OfficerOur client, a leading social housing provider, is seeking an experienced Senior Rent Arrears Officer to join their team. As a key member of the Rent Recovery team, you will play a crucial role in managing a small team to resolve payment collection issues and drive rental income growth.Key Responsibilities:Support and manage a team...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears OfficerOur client, a leading social housing provider, is seeking an experienced Senior Rent Arrears Officer to join their team. As a key member of the Rent Recovery team, you will play a crucial role in managing a small team to resolve payment collection issues and drive rental income growth.Key Responsibilities:Support and manage a team...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our housing team, you will play a crucial role in managing rent arrears and ensuring excellent customer care.Key Responsibilities:Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our housing team, you will play a crucial role in managing rent arrears and ensuring excellent customer care.Key Responsibilities:Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Senior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    **About Karter Thomas Ltd**We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.**Key Responsibilities**Support a team of Rent Recovery Officers and...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    **About Karter Thomas Ltd**We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.**Key Responsibilities**Support a team of Rent Recovery Officers and...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    **About Karter Thomas Ltd**We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.**Key Responsibilities**Support a team of Rent Recovery Officers and...


  • Surrey, United Kingdom Karter Thomas Ltd Full time

    Our client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for a Senior Rent Arrears Officer with experience of managing a small team. The role is permanent full-time role, and offers flexible hybrid working The duties are as below: Support a team of Rent Recovery Officers and...


  • Surrey, United Kingdom Hays Senior Finance Full time

    About Hays Senior FinanceHays Senior Finance is a leading provider of senior finance professionals to businesses across the UK. We are proud to partner with a modern accountancy practice based in the heart of Guildford, who are seeking an experienced Tax Senior to join their team.About the RoleWe are looking for a highly skilled Tax Senior with technical...


  • Surrey, United Kingdom Hays Senior Finance Full time

    About Hays Senior FinanceHays Senior Finance is a leading provider of senior finance professionals to businesses across the UK. We are proud to partner with a modern accountancy practice based in the heart of Guildford, who are seeking an experienced Tax Senior to join their team.About the RoleWe are looking for a highly skilled Tax Senior with technical...


  • Surrey, United Kingdom Optima Recruitment Full time £25,000 - £30,000

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Optima Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients, while also managing complex mortgage processes and overseeing mortgage arrears administration.Key...


  • Surrey, United Kingdom Optima Recruitment Full time £25,000 - £30,000

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Advisor to join our team at Optima Recruitment. As a Customer Service Advisor, you will be responsible for providing exceptional customer service and support to our clients, while also managing complex mortgage processes and overseeing mortgage arrears administration.Key...


  • Surrey Heath, Surrey, United Kingdom Service Care Solutions Full time €29,000

    Housing Officer Permanent Part Time - 17.We are seeking a dedicated and skilled Housing Officer/Specialist Housing Partner to join a team based in Camberley on a part time basis. The postholder will be responsible for providing a high quality housing management service to local residents, and support people to sustain their homes and quality of life. You...

  • Housing Officer

    3 weeks ago


    Surrey Heath, Surrey, United Kingdom Service Care Solutions Full time €29,000

    Housing Officer Camberley, Surrey Permanent Part Time - 17.5 Hours £29,000 Pro Rata We are seeking a dedicated and skilled Housing Officer/Specialist Housing Partner to join a team based in Camberley on a part time basis. The postholder will be responsible for providing a high quality housing management service to local residents, and support people to...


  • Surrey, United Kingdom Fawkes & Reece London Full time

    Senior Technical Manager Are you an experienced Senior Technical Manager? Fawkes and Reece are currently working with a bespoke residential developer based in Surrey who are looking to strengthen their technical team. The business has a great reputation for producing high end bespoke product that focuses on quality and energy efficiency across both Surrey...

  • Senior Land Manager

    3 days ago


    Surrey, United Kingdom Potensis Full time

    Senior Land Manager OpportunityWe are working with a successful housebuilder in Surrey who are seeking a Senior Land Manager to drive their expansion. The ideal candidate will focus on identifying, negotiating, and acquiring new sites across the South East.Our client is a profitable business with a strong reputation for delivering high-quality, design-led...