Senior Arrears Manager
1 week ago
Karter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our income collection team, you will be responsible for managing a small team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.
Key Responsibilities:- Team Management: Support and guide a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues.
- Performance Data: Collect and track performance data, monitor arrears movement, and set Key Performance Indicators (KPIs) to increase rental income and reduce arrears.
- Customer Engagement: Engage with customers through various channels to assess support needs and make appropriate referrals.
- Query Resolution: Resolve customer queries quickly and accurately, ensuring high-quality service.
- Negotiation and Payment Solutions: Negotiate and provide tailored payment solutions to sustain tenancies, prevent arrears escalation, and maximise income.
- Court Representation: Represent the organisation in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions.
- Benefit Claims: Support customers with benefit claims such as Housing Benefit, Universal Credit, and Discretionary Housing Payments, or signpost them to other relevant support.
- Stakeholder Relationships: Maintain strong working relationships with external stakeholders, including Local Authorities, DWP, HMCTS, and support providers.
If you have the skills and experience to excel in this role, please get in touch with us to discuss further.
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Senior Arrears Manager
21 hours ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerOur client, a leading social housing provider, is seeking an experienced Senior Rent Arrears Officer to join their team. As a key member of the Rent Recovery team, you will play a crucial role in managing a small team to resolve payment collection issues and drive rental income growth.Key Responsibilities:Support and manage a team...
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Senior Arrears Manager
1 day ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerOur client, a leading social housing provider, is seeking an experienced Senior Rent Arrears Officer to join their team. As a key member of the Rent Recovery team, you will play a crucial role in managing a small team to resolve payment collection issues and drive rental income growth.Key Responsibilities:Support and manage a team...
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Senior Arrears Manager
2 days ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our housing team, you will play a crucial role in managing rent arrears and ensuring excellent customer care.Key Responsibilities:Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve...
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Senior Arrears Manager
1 day ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears OfficerKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our housing team, you will play a crucial role in managing rent arrears and ensuring excellent customer care.Key Responsibilities:Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve...
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Senior Arrears Management Specialist
2 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...
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Senior Arrears Management Specialist
2 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...
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Senior Arrears Management Specialist
2 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...
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Senior Arrears Management Specialist
2 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full timeSenior Rent Arrears Officer RoleKarter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.Key...
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Senior Rent Arrears Manager
3 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full time**About Karter Thomas Ltd**We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.**Key Responsibilities**Support a team of Rent Recovery Officers and...
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Senior Rent Arrears Manager
3 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full time**About Karter Thomas Ltd**We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.**Key Responsibilities**Support a team of Rent Recovery Officers and...
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Senior Rent Arrears Manager
3 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full time**About Karter Thomas Ltd**We are a leading social housing provider in the West and South of London, dedicated to delivering exceptional services to our customers. We are currently seeking a highly skilled and experienced professional to join our team as a Senior Rent Arrears Officer.**Key Responsibilities**Support a team of Rent Recovery Officers and...
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Senior Rent Arrears Officer
3 weeks ago
Surrey, United Kingdom Karter Thomas Ltd Full timeOur client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for a Senior Rent Arrears Officer with experience of managing a small team. The role is permanent full-time role, and offers flexible hybrid working The duties are as below: Support a team of Rent Recovery Officers and...
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