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Senior Arrears Management Specialist

2 months ago

Surrey, United Kingdom Karter Thomas Ltd Full time
Senior Rent Arrears Officer Role

Karter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our rent recovery team, you will play a crucial role in managing and resolving payment collection issues, ensuring excellent customer care, and maintaining strong working relationships with external stakeholders.

Key Responsibilities:
  • Team Leadership: Support and manage a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues and achieve rental income targets.
  • Performance Data Management: Collect and track performance data, set KPIs, and analyze arrears movement to inform business decisions and optimize income collection.
  • Customer Engagement: Engage with customers through various channels to assess support needs, make referrals, and provide tailored payment solutions to sustain tenancies and prevent arrears escalation.
  • Legal Representation: Represent the organization in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions.
  • Stakeholder Management: Maintain strong working relationships with external stakeholders, including Local Authorities, DWP, HMCTS, and support providers, to ensure effective communication and referral.

If you are a motivated and experienced professional looking to make a meaningful impact in the field of rent arrears management, we encourage you to apply for this exciting opportunity.