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Senior Arrears Manager

2 months ago

Surrey, United Kingdom Karter Thomas Ltd Full time
Senior Rent Arrears Officer

Karter Thomas Ltd is seeking a highly skilled Senior Rent Arrears Officer to join our team. As a key member of our housing team, you will play a crucial role in managing rent arrears and ensuring excellent customer care.

Key Responsibilities:
  • Team Support: Collaborate with Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues and improve rental income.
  • Performance Data: Collect and analyze performance data to track arrears movement, set KPIs, and optimize income collection.
  • Customer Engagement: Engage with customers through various channels to assess support needs, make referrals, and provide tailored payment solutions.
  • Query Resolution: Resolve customer queries quickly and accurately, ensuring high-quality service and maintaining excellent customer care.
  • Legal Representation: Represent the organization in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions.
  • Benefit Support: Support customers with benefit claims, such as Housing Benefit, Universal Credit, and Discretionary Housing Payments, or signpost them to relevant support.
  • Stakeholder Relationships: Maintain strong working relationships with external stakeholders, including Local Authorities, DWP, HMCTS, and support providers.

We are looking for a motivated and experienced professional to join our team. If you have a passion for delivering excellent customer care and managing rent arrears, please get in touch.