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Senior Arrears Manager
2 months ago
Our client, a leading social housing provider, is seeking an experienced Senior Rent Arrears Officer to join their team. As a key member of the Rent Recovery team, you will play a crucial role in managing a small team to resolve payment collection issues and drive rental income growth.
Key Responsibilities:- Support and manage a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues and improve customer engagement.
- Collect and analyze performance data to track arrears movement, set KPIs, and develop strategies to increase rental income and reduce arrears.
- Proactively manage income collection across all tenure types, focusing on maintaining excellent customer care and resolving queries efficiently.
- Engage with customers through various channels to assess support needs and make appropriate referrals, ensuring high-quality service and customer satisfaction.
- Negotiate and provide tailored payment solutions to sustain tenancies, prevent arrears escalation, and maximize income.
- Represent the organization in court for rent arrears, preparing legal documents and attending enforcement actions, appeals, and evictions.
- Support customers with benefit claims, such as Housing Benefit, Universal Credit, and Discretionary Housing Payments, or signpost them to relevant support services.
- Maintain strong working relationships with external stakeholders, including Local Authorities, DWP, HMCTS, and support providers.
This is an excellent opportunity to join a dynamic team and contribute to the success of our client's social housing mission. If you have experience in rent arrears management and a passion for delivering exceptional customer service, we encourage you to apply.
