Customer Service Team Leader

1 month ago


Beckenham, Greater London, United Kingdom Michael Page (UK) Full time

About Michael Page (UK)

We are seeking an experienced Customer Service Team Leader to support the Customer Services Manager in developing a team of 6-12 Administrators based in Bromley. This is an excellent opportunity for you to take your customer service career to the next level.

Job Summary

  • Manage the day-to-day duties of the team in accordance with agreed service levels, ensuring high-quality customer service delivery.
  • Review, monitor, and maintain quality controls of the team's work, providing constructive feedback to drive improvement.
  • Identify training needs within the team and provide coaching and guidance to enhance their skills and knowledge.
  • Regularly assess the performance and behavioral competencies of team members, setting clear goals and objectives.
  • Collaborate with the Customer Services Manager to review team objectives and create training and development plans.
  • Deal with customer complaints in a professional and courteous manner, resolving issues efficiently.
  • Manage business practices, processes, changes, and risks to ensure smooth operations.

The Successful Candidate

A successful Customer Service Team Leader should have:

  • At least 2 years' experience as a customer service Team Leader, preferably in the financial services sector.
  • Achieved or willing to undertake a Level 3 award in Financial Administration.
  • Proven experience of planning, monitoring, and controlling work to meet deadlines.
  • Excellent leadership skills, able to motivate, coach, and develop a team.
  • Able to identify and assess risk in a customer services environment.
  • An opportunity to work with a leading Financial Services company.


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