Customer Service Team Leader
1 month ago
About Michael Page (UK)
We are seeking an experienced Customer Service Team Leader to support the Customer Services Manager in developing a team of 6-12 Administrators based in Bromley. This is an excellent opportunity for you to take your customer service career to the next level.
Job Summary
- Manage the day-to-day duties of the team in accordance with agreed service levels, ensuring high-quality customer service delivery.
- Review, monitor, and maintain quality controls of the team's work, providing constructive feedback to drive improvement.
- Identify training needs within the team and provide coaching and guidance to enhance their skills and knowledge.
- Regularly assess the performance and behavioral competencies of team members, setting clear goals and objectives.
- Collaborate with the Customer Services Manager to review team objectives and create training and development plans.
- Deal with customer complaints in a professional and courteous manner, resolving issues efficiently.
- Manage business practices, processes, changes, and risks to ensure smooth operations.
The Successful Candidate
A successful Customer Service Team Leader should have:
- At least 2 years' experience as a customer service Team Leader, preferably in the financial services sector.
- Achieved or willing to undertake a Level 3 award in Financial Administration.
- Proven experience of planning, monitoring, and controlling work to meet deadlines.
- Excellent leadership skills, able to motivate, coach, and develop a team.
- Able to identify and assess risk in a customer services environment.
- An opportunity to work with a leading Financial Services company.
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