Service Excellence Leader

1 day ago


Beckenham, Greater London, United Kingdom Office Angels Full time

Are you an experienced Customer Service Team Leader looking for a new challenge? Do you have a passion for leading, coaching, and providing exceptional customer service?

About the Job:

We are seeking a highly motivated and experienced Customer Service Team Leader to join our client's dynamic finance team.

The ideal candidate will have a minimum of 2 years' experience as a Customer Service Team Leader, ideally within a financial services environment. They will also hold a Level 3 award in Financial Administration or be willing to undertake the qualification.

Main Duties:
  1. Day-to-Day Operations: Manage the day-to-day operations of the customer service team, ensuring that work meets or exceeds expectations.
  2. Quality Control: Implement and maintain quality controls to ensure that team members are working efficiently and effectively.
  3. Training and Development: Provide relevant training to team members to enhance their skills and knowledge.
  4. Performance Monitoring: Monitor and assess team performance and behavioural competencies on a regular basis.
What You Can Expect:
  • A competitive salary of approximately £35,000 - £45,000 per annum.
  • A comprehensive benefits package including pension scheme and life insurance.
  • Ongoing training and development opportunities.


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