IT Support Specialist
3 weeks ago
IT Support Engineer Job Description
We are seeking an experienced IT Support Engineer to join our team at REED Specialist Recruitment. As an IT Support Engineer, you will be responsible for providing technical expertise and guidance to our clients, ensuring that their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide 1st and 2nd line IT support to clients
- Deploy hardware and software solutions
- Work on-site and remotely to resolve technical issues
- Participate in projects with team members to ensure successful implementation of IT solutions
- Manage help desk tickets and cases via Connectwise Manage PSA
- Install hardware and software solutions on-site
Requirements:
- At least 2+ years of experience in an IT Support role, with 2nd line experience preferred
- Strong knowledge of Windows Server and Desktops
- Experience with Microsoft Azure and Microsoft Office 365
- Knowledge of Active Directory and Azure AD
- Vast knowledge of DNS, DHCP, and Group Policy
- Backup configuration, maintenance, and troubleshooting experience
- Full clean driving license
About the Role:
This is a full-time on-site role, and you will be working as part of a team to provide exceptional IT support to our clients. If you have the skills and experience required for this role, please contact Niall Lennon for a confidential discussion.
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