IT Support Specialist
4 weeks ago
Decora Blind Systems Ltd is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring a seamless and efficient experience.
Key Responsibilities
- Provide 1st and 2nd line support for IT-related issues, escalating to 3rd line as needed.
- Record and resolve incidents to customer satisfaction, using approved methods and procedures.
- Identify common issues and implement solutions to improve service delivery.
- Contribute to a robust technical knowledge database, including escalation paths and guides for known errors.
- Administer user accounts and security within our Active Directory/Azure/M365 environment.
- Manage and support user-based IT services, including desktop hardware and software.
Requirements
- At least 2 years of recent experience in a busy IT Service Desk role.
- Experience with installing, configuring, and troubleshooting user hardware and software issues.
- Ability to work on own initiative and manage own time effectively.
- Strong planning and organisational skills.
What We Offer
- Flexitime.
- Group Life Assurance.
- Pension Fund.
- Parking.
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