IT Support Specialist

4 weeks ago


Lisburn, United Kingdom Decora Blind Systems Ltd Full time
Job Summary

Decora Blind Systems Ltd is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring a seamless and efficient experience.

Key Responsibilities
  • Provide 1st and 2nd line support for IT-related issues, escalating to 3rd line as needed.
  • Record and resolve incidents to customer satisfaction, using approved methods and procedures.
  • Identify common issues and implement solutions to improve service delivery.
  • Contribute to a robust technical knowledge database, including escalation paths and guides for known errors.
  • Administer user accounts and security within our Active Directory/Azure/M365 environment.
  • Manage and support user-based IT services, including desktop hardware and software.

Requirements
  • At least 2 years of recent experience in a busy IT Service Desk role.
  • Experience with installing, configuring, and troubleshooting user hardware and software issues.
  • Ability to work on own initiative and manage own time effectively.
  • Strong planning and organisational skills.

What We Offer
  • Flexitime.
  • Group Life Assurance.
  • Pension Fund.
  • Parking.

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