Senior Operations Manager

4 weeks ago

Spalding, Lincolnshire, United Kingdom Culina Group Full time

About the Role

The Senior General Manager will play a key role in the development and delivery of the business/strategic plans for the Spalding site, working closely with the Operations Director and Senior Management team. This will involve overseeing the management and achievement of all operational, customer, and people-related KPIs for the Spalding Operation.

Key Responsibilities

  • Ensure an appropriate management and supervisory structure is in place for the operation.
  • Coach and develop reporting managers in people management activities and oversee the implementation of people training/development plans to assist succession planning.
  • Progress all people-related plans for the site, including clear lines of communication and engagement.
  • Work alongside the Transport & Warehouse Managers to ensure communication, best practice, and efficiency are continually reviewed and improved.
  • Maintain relationships with existing customers to ensure all their service requirements are met.
  • Maintain and continuously look to improve customer service levels and ensure the required KPI and D.O.T levels are achieved.
  • Engage in customer liaison on a proactive basis and as required by team members, colleagues, and senior management.
  • In conjunction with the commercial team, identify business opportunities with both existing customers and prospective new customers and prepare business proposals.
  • Create appropriate customer solutions and own the implementation of that new business, coordinating internal and external activities.
  • Liaise with other sites to provide 'whole service solutions' to both existing and prospective customers.
  • In conjunction with the Finance team, create the budget and forecast files in line with the agreed timescales for the operations you have responsibility for.
  • Ensure budgetary controls are managed, take responsibility for ensuring the weekly P&L is in line with and planned to exceed budgetary expectations.
  • Monitor costs against budget and proactively look for ways to make the business more efficient.
  • Review and authorise all appropriate operational POs, ensuring company financial rules are met.
  • Oversee the control of the Operation through the management team to ensure all operational matters are owned and resolved efficiently and in line with all legal requirements.
  • Ensure the transport fleet/all assets are operated in a commercially viable way.
  • Continually review and revise the balance of operational resource to ensure maximum efficiency, operational capability, and service.
  • Devise and manage a continuous improvement policy.
  • Ensure sustainability and carbon reduction is promoted with clear actions and owners.
  • Ensure IT systems supporting the operation are understood, utilised fully, and developed to enhance the operation.
  • Oversee the driver development plan and ensure the management of the drivers and subcontractors is managed efficiently, legally, and at the lowest cost.
  • Enforce the highest standards of safety and hygiene, in conjunction with appropriate colleagues, to ensure that Company procedures are followed.
  • Overall responsibility for BRC requirements of the site and ensure the Operation adheres to the demands of this.
  • Oversee the maintenance and development of the Spalding warehouse, yard, and office facilities to ensure they are in good repair and co-ordinate development projects as agreed.

Requirements

  • An established Senior Manager with strong commercial business acumen.
  • Significant experience of operational management in the FMCG industry.
  • Experience of managing people and large teams.
  • Experience of a multi-modal fleet including temperature-controlled.
  • Comprehensive knowledge of major retailer supply chain requirements.
  • A comprehensive knowledge of the commercial marketplace.
  • Rate calculation methods and their application to a commercial contract.
  • Experience of managing budgets.
  • Account management.
  • Warehouse management.

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