Senior Operations Manager

1 month ago

Spalding, Lincolnshire, United Kingdom Culina Group Full time

Job Summary

The Senior General Manager will be responsible for overseeing the management and achievement of all operational, customer, and people-related KPIs for the Spalding site. This includes supporting the Senior Management team in the development and delivery of business/strategic plans, managing budgets, and ensuring the highest standards of safety and hygiene.

Key Responsibilities

  • Ensure an appropriate management and supervisory structure is in place for the operation.
  • Coach and develop reporting managers in people management activities and oversee the implementation of people training/development plans.
  • Progress all people-related plans for the site, including clear lines of communication and engagement.
  • Work alongside the Transport & Warehouse Managers to ensure communication, best practice, and efficiency are continually reviewed and improved.
  • Maintain relationships with existing customers to ensure all their service requirements are met.
  • Maintain and continuously look to improve customer service levels and ensure required KPI and D.O.T levels are achieved.
  • Engage in customer liaison on a proactive basis and as required by team members, colleagues, and senior management.
  • In conjunction with the commercial team, identify business opportunities with both existing customers and prospective new customers and prepare business proposals.
  • Create appropriate customer solutions and own the implementation of that new business, coordinating internal and external activities.
  • Liaise with other sites to provide 'whole service solutions' to both existing and prospective customers.
  • In conjunction with the Finance team, create the budget and forecast files in line with the agreed timescales for the operations you have responsibility for.
  • Ensure budgetary controls are managed, take responsibility for ensuring the weekly P&L is in line with and planned to exceed budgetary expectations.
  • Monitor costs against budget and proactively look for ways to make the business more efficient.
  • Review and authorise all appropriate operational POs, ensuring company financial rules are met.
  • Oversee the control of the Operation through the management team to ensure all operational matters are owned and resolved efficiently and in line with all legal requirements.
  • Ensure the transport fleet/all assets are operated in a commercially viable way.
  • Continually review and revise the balance of operational resource to ensure maximum efficiency, operational capability, and service.
  • Devise and manage a continuous improvement policy.
  • Ensure sustainability and carbon reduction is promoted with clear actions and owners.
  • Ensure IT systems supporting the operation are understood, utilised fully, and developed to enhance the operation.
  • Oversee the driver development plan and ensure the management of the drivers and subcontractors is managed efficiently, legally, and at the lowest cost.
  • Enforce the highest standards of safety and hygiene, in conjunction with appropriate colleagues, to ensure that Company procedures are followed.
  • Overall responsibility for BRC requirements of the site and ensure the Operation adheres to the demands of this.
  • Oversee the maintenance and development of the Spalding warehouse, yard, and office facilities to ensure they are in good repair and co-ordinate development projects as agreed.

Requirements

  • An established Senior Manager with strong commercial business acumen.
  • Significant experience of operational management in FMCG industry.
  • Experience of managing people and large teams.
  • Experience of a multi-modal fleet including temperature-controlled.
  • Comprehensive knowledge of major retailer supply chain requirements.
  • A comprehensive knowledge of the commercial marketplace.
  • Rate calculation methods and their application to a commercial contract.
  • Experience of managing budgets.
  • Account management.
  • Warehouse management.

Additional Information

As part of our drive to make Fowler Welch a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits, including:

  • Annual Leave – Competitive holiday entitlement of 25 days plus the bank holidays.
  • Company Bonus – We do our best work to succeed together. When we achieve our goals, you'll be rewarded through our bonus scheme.
  • Private Medical Cover – This gives you peace of mind, you have choice, flexibility, and speed of access to the most clinically appropriate care via Bupa.
  • Pension scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 4.5% employee and 10% employer.
  • Car Allowance.
  • Life Assurance – 3x your annual salary.
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
  • Everyday discounts – Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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