Senior Operations Manager

6 days ago

Spalding, Lincolnshire, United Kingdom Culina Group Full time

About the Role

The Senior General Manager will play a key role in the development and delivery of the business/strategic plans for the Spalding site, working closely with the Operations Director and Senior Management team. This will involve overseeing the management and achievement of all operational, customer, and people-related KPIs for the Spalding Operation.

Key Responsibilities

  • Ensure an appropriate management and supervisory structure is in place for the operation.
  • Coach and develop reporting managers in people management activities and oversee the implementation of a people training/development plan to assist succession planning.
  • Progress all people-related plans for the site, including clear lines of communication and engagement.
  • Work alongside the Transport & Warehouse Managers to ensure communication, best practice, and efficiency are continually reviewed and improved.
  • Maintain relationships with existing customers to ensure all their service requirements are met.
  • Maintain and continuously look to improve customer service levels and ensure the required KPI and D.O.T levels are achieved.
  • Engage in customer liaison on a proactive basis and as required by team members, colleagues, and senior management.
  • In conjunction with the commercial team, identify business opportunities with both existing customers and prospective new customers and prepare business proposals.
  • Create appropriate customer solutions and own the implementation of that new business, coordinating internal and external activities.
  • Liaise with other sites to provide 'whole service solutions' to both existing and prospective customers.
  • In conjunction with the Finance team, create the budget and forecast files in line with the agreed timescales for the operations you have responsibility for.
  • Ensure the budgetary controls are managed, take responsibility for ensuring the weekly P&L is in line with and planned to exceed budgetary expectations.
  • Monitor costs against budget and proactively look for ways to make the business more efficient.
  • Review and authorise all appropriate operational POs, ensuring company financial rules are met.
  • Oversee the control of the Operation through the management team to ensure all operational matters are owned and resolved efficiently and in line with all legal requirements.
  • Ensure the transport fleet/all assets are operated in a commercially viable way.
  • Continually review and revise the balance of operational resource to ensure maximum efficiency, operational capability, and service.
  • Devise and manage a continuous improvement policy.
  • Ensure sustainability and carbon reduction is promoted with clear actions and owners.
  • Ensure IT systems supporting the operation are understood, utilised fully, and developed to enhance the operation.
  • Oversee the driver development plan and ensure the management of the drivers and subcontractors is managed efficiently, legally, and at the lowest cost.
  • Enforce the highest standards of safety and hygiene, in conjunction with appropriate colleagues, to ensure that Company procedures are followed.
  • Overall responsibility for BRC requirements of the site and ensure the Operation adheres to the demands of this.
  • Oversee the maintenance and development of the Spalding warehouse, yard, and office facilities to ensure they are in good repair and co-ordinate development projects as agreed.

Requirements

  • An established Senior Manager with strong commercial business acumen.
  • Significant experience of operational management in the FMCG industry.
  • Experience of managing people and large teams.
  • Experience of a multi-modal fleet including temperature-controlled.
  • Comprehensive knowledge of major retailer supply chain requirements.
  • A comprehensive knowledge of the commercial marketplace.
  • Rate calculation methods and their application to a commercial contract.
  • Experience of managing budgets.
  • Account management.
  • Warehouse management.

About Us

Culina Group is a leading provider of food and drink logistics solutions. We are committed to delivering exceptional service to our customers and providing a great place to work for our employees.

We offer a range of benefits to our employees, including:

  • Annual Leave – Competitive holiday entitlement of 25 days plus the bank holidays.
  • Company Bonus – We do our best work to succeed together. When we achieve our goals, you'll be rewarded through our bonus scheme.
  • Private Medical Cover – This gives you peace of mind, you have choice, flexibility, and speed of access to the most clinically appropriate care via Bupa.
  • Pension scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 4.5% employee and 10% employer.
  • Car Allowance
  • Life Assurance - 3x your annual salary.
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards.
  • Everyday discounts - via our benefit platform, you will have access to over 50 retailer discounts for everyday savings.

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