Customer Service Resolution Specialist
2 weeks ago
We are seeking a highly skilled and motivated individual to join our team as an Early Resolution Coordinator. As a key member of our customer service team, you will play a vital role in providing exceptional customer service and resolving customer complaints in a timely and efficient manner.
Key Responsibilities- Provide best-in-class customer service to colleagues, customers, and stakeholders, ensuring that customer complaints are resolved quickly and effectively.
- Understand and promote a positive complaint handling culture, ensuring that all new complaints are accurately assessed, triaged, and understood.
- Take ownership of customer complaints and comprehensively address the issue in a way that supports a full resolution for the customer.
- Identify complaints that are not suitable for the complaint handling process and refer complaints that are unable to be resolved at first point of contact for full investigation.
- Proven experience working in a fast-paced regulatory environment.
- Experience dealing with and resolving complex issues quickly, with a strong customer focus.
- Ability to analyze data quickly and effectively to triage customer contact and identify.
- Strong IT skills, ability to use systems (ideally Salesforce).
- Competitive salary, with a salary review yearly.
- Pension with matched contributions up to 7%.
- Excellent holiday package – 35 days annual leave with the option to buy or sell leave.
- Cashback plan for healthcare costs – up to £500 saving per year.
- Bonus scheme for all colleagues at 2%.
- Training and development.
- Extra perks including huge discounts and offers from shops, cinemas, and much more.
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Customer Service Resolution Specialist
1 week ago
Lancashire, United Kingdom Homes Plus Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Early Resolution Coordinator. As a key member of our customer service team, you will play a vital role in providing exceptional customer service and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesProvide best-in-class customer...
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Customer Service Resolution Specialist
1 week ago
Lancashire, United Kingdom Homes Plus Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Early Resolution Coordinator. As a key member of our customer service team, you will play a vital role in providing exceptional customer service and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesProvide best-in-class customer...
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Customer Service Specialist
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Customer Service Specialist
3 days ago
Lancashire, United Kingdom Homes Plus Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Early Resolution Coordinator. As a key member of our customer service team, you will play a critical role in providing exceptional customer service and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesProvide best-in-class customer...
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Customer Service Specialist
2 days ago
Lancashire, United Kingdom Homes Plus Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Early Resolution Coordinator. As a key member of our customer service team, you will play a critical role in providing exceptional customer service and resolving customer complaints in a timely and efficient manner.Key ResponsibilitiesProvide best-in-class customer...
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Customer Service Coordinator
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Lancashire, United Kingdom Homes Plus Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Early Resolution Coordinator. In this role, you will play a critical part in providing exceptional customer service and resolving escalated service requests and customer complaints in a timely and efficient manner.Key ResponsibilitiesProvide best-in-class customer...
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Customer Service Coordinator
7 days ago
Lancashire, United Kingdom Homes Plus Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as an Early Resolution Coordinator. In this role, you will play a critical part in providing exceptional customer service and resolving escalated service requests and customer complaints in a timely and efficient manner.Key ResponsibilitiesProvide best-in-class customer...
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Customer Service Coordinator
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Customer Service Coordinator
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Customer Service Coordinator
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Lancashire, United Kingdom Places Development Full timeAbout UsPlaces Development is a leading social enterprise that prioritizes people over numbers. We're committed to creating inclusive and thriving communities for our customers and employees.About the RoleWe're seeking a skilled Customer Service Coordinator to support our customers throughout their end-to-end journey. As a key member of our team, you'll...
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Customer Service Coordinator
2 weeks ago
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Customer Service Coordinator
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Customer Service Coordinator
6 days ago
Lancashire, United Kingdom Homes Plus Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Homes Plus. As a key member of our customer service team, you will play a vital role in providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesProvide best-in-class customer...
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Customer Service Representative
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