Customer Service Specialist
4 months ago
Full time, Monday to Friday
- Global Business
**About Our Client**:
This business are a successful global business who are quickly becoming one if the most customer centric in their sector. This role is a permanent, Monday to Friday role based in Latham.
This business are looking for a strong customer centric advisor to be on hand to support with any queries or administrative tasks that clients require throughout the duration of their life-cycle, from order to delivery.
This role will include everything based around the Customer Service function, to name a few;
- Day to day this role will spot trends on customer resolutions, customer demands and present ideas internally
- Consistently manage communication numbers to ensure customers are responded to within SLA's, identify risk factors and manage strategies to ensure the customers are responded to swiftly
- Attend leadership meetings on behalf of the Customer Service team
**The Successful Applicant**:
- A brilliant customer service agent who is keen to be involved in a global products based business, you'll have a strong track record of query resolution and be comfortable in a contact centre style environment
- Experience working in order management would be beneficial but not essential
- An expert in customer services and have managed communication channels both digitally and telephone
- Happy to be office based full time
- Excellent technical skills
- Outstanding interpersonal skills and can be customer facing when needed
**What's on Offer**:
This role offers;
- A unique opportunity to join an innovative business
- A generous salary depending on experience
- Other internal senior opportunities will likely open up for you during your career
- Free car parking and other perks and benefits
- An opportunity to learn, develop and gain some key achievements
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