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Customer Service Representative

2 months ago

Fulwood Lancashire, United Kingdom Acorn by Synergie Full time
Customer Service Advisor Opportunity

We are seeking a skilled Customer Service Advisor to join our team at Acorn by Synergie in Preston. As a Customer Service Advisor, you will be responsible for managing claims and ensuring they progress quickly and efficiently within client SLA's.

Key Responsibilities:
  • Manage claims from start to finish, ensuring timely and efficient resolution
  • Deal with complex claims and technical issues, using your problem-solving skills to find solutions
  • Liaise with clients, loss adjusters, and policy holders to resolve claims and provide excellent customer service
  • Assist with complaint resolution and ensure that all issues are resolved to the customer's satisfaction
  • Ensure invoices for all work are completed accurately and within claims life span
Requirements:
  • Previous experience dealing with inbound and outbound calls, with a focus on customer service
  • Ability to use IT platforms and systems to manage claims and customer information
  • Clear and concise written and spoken communication skills, with the ability to communicate effectively with clients and colleagues
  • Good attention to detail and a methodical approach to work
  • Well-organized and able to prioritize tasks effectively
  • Ability to work as part of a team and use your own initiative to resolve issues
What We Offer:
  • Competitive hourly rate of £11.44
  • Weekly pay and accrued holiday pay
  • External professional certification and training opportunities
  • Dedicated Account Manager and access to the Acorn Rewards Scheme
  • Lively and fun working environment with opportunities for progression

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Please submit your CV and we will contact you to discuss further.