Reception and Guest Services Coordinator

2 days ago

London, Greater London, United Kingdom The Londoner Full time
A Career Opportunity at The Londoner

We are seeking a highly motivated and experienced Receptionist to join our Front of House team. As a Receptionist at The Londoner, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

About the Role

The successful candidate will have previous hotel reception experience, preferably in a 4- or 5-star hotel operation. You will also need to have experience with IT applications, including Opera, Office 365, Sales Force, and Review Pro. Excellent attention to detail and customer service skills are essential, as is an impeccable command of the English language, both written and spoken.

Key Responsibilities
  • Handle all aspects of the guest journey, including check-in, check-out, rooming, and providing general information about London.
  • Process cash payments and manage a float in accordance with company standards.
  • Respond to guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
  • Assist with daily administrative tasks within the department.
  • Anticipate guest needs, ensuring that all requirements during their stay are fulfilled in a way that makes them feel special and recognised returning guests.
What We Offer
  • Competitive salary: £28,000 - £35,000 per annum.
  • 28 days holiday per annum, including Bank Holidays, increasing with long service.
  • Complimentary hot meals, salad bar, and unlimited beverages provided daily.
  • Recommend a Friend Scheme of up to £500 per friend recommended.
  • Annual complimentary night stays within our hotels.
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends.
  • Access to a discount platform for popular stores and outlets.
  • Auto-enrolment into our company pension scheme.
  • Regular social events across all hotels.
  • Annual company recognition events held in January each year.
  • Wellbeing champions across all of our hotels, offering access to our company doctor for medical appointments and occupational health support, as well as our online learning platform, Edwardian Academy, and opportunities for promotion and training programs to support your development.

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