Reception and Guest Services Coordinator

3 weeks ago

London, Greater London, United Kingdom Her Full time
Job Summary: We are seeking a highly skilled and dedicated Reception and Guest Services Coordinator to join our team. As the first point of contact for all guests entering our building, you will play a crucial role in providing exceptional service and care to our clients, customers, and partners.

This is a permanent role, 40 hours a week; Monday – Friday, on a shift rota basis between 7:30 AM to 6:00 PM as per our needs.

Main Responsibilities:

  • Supporting different buildings, depending on the operation's demand.
  • Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with our brand standards.
  • Maintaining awareness of building facilities to advise and direct guests appropriately.
  • Proactively dealing with enquiries and requests in person, via phone or email, in a timely and professional manner.
  • Having an excellent command of English, verbal and written.
  • Being creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.

Benefits:

  • An estimated salary of £24,000 - £28,000 per annum, depending on experience.
  • A contributory pension scheme.
  • Access to wellness programs to promote mental health and well-being.
  • Employee Assistance Program to guide and support our team members.
  • Digital GP access and wider healthcare benefits.
  • Learning & development opportunities to support your personal and professional growth.

About Us:

We are an award-winning, specialist company that provides corporate organisations with fully managed front and back of house guest services. Our tailored services are provided to clients in major cities in the UK and Ireland and key locations in the US and Hong Kong. We pride ourselves on counting some of the UK's most forward-thinking, blue-chip companies as our clients.

Why Join Us?

We were recognised as the Best Company to Work for in the U.Business Services Sector in the 2021 'Best Companies to work for' awards. We have been named Top 30 Best Places to Work in Hospitality in 2021 and Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019. We are committed to equality of opportunity and inclusion within the workplace and celebrate everyone's differences and diverse backgrounds.

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