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Training Coordinator
1 month ago
At Minitab, we are seeking a highly organized and detail-oriented individual to support the growth of our educational offerings across the EMEA and APAC regions.
Position Overview:
The selected candidate will be responsible for providing development, maintenance, and evolution of all processes for Minitab's educational offerings. This includes executing operational processes, documenting process changes, administering tools used on service delivery, and finalizing training contracts for customers.
Responsibilities Summary:
Training Administration
• Provide end-to-end training administration support, including contract drafting to execution, process execution, system management of scheduling and execution, logistical support, validation of information to ensure timely processing of service offerings, management of inbound internal and external queries, post-educational service delivery, and collection of customer feedback.
Service Operations
• Collaborate to develop and enhance processes, maintain customer information within relevant systems, work cross-functionally to ensure all service bookings are processed, manage hard copy delivery of supporting materials for all service requirements.
Cross-functional Operations
• Liaise with Sales Management for process improvements, participate in cross-functional meetings as required, and create reports and provide analytics as needed. Develop and manage Statement of Work (SOW) documents to ensure alignment and ownership across departments.
Core Competencies:
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Ensures Accountability: Holding self and others accountable to meet commitments
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Qualifications:
• 1-3 years of customer-focused experience.
• High school qualification or equivalent work experience.
• Experience in a training coordinator role is a plus.
• Proficiency in editing and updating data in Excel, maintaining several schedules in Outlook, creating documentation in Word, reviewing data in CRM.
• Excellent oral and written communication skills.
• Willingness to travel domestically or globally as needed: Less than 10%
Minitab is an equal opportunity employer.