Training Operations Coordinator
4 weeks ago
About the Role
The Training Analyst will play a pivotal part in enhancing employee performance by conducting comprehensive Training Needs Analysis across operational teams. This involves identifying areas for improvement and developing actionable recommendations to drive efficiency, quality, and better outcomes for clients and Capita.
Key Responsibilities
- Determine strategic approaches to learning and coaching, leveraging data to inform quality improvements.
- Analyse operational needs, problems, and opportunities to drive process improvements.
- Communicate improvement plans and implementations to stakeholders and team members.
- Collaborate with the Head of Operations to create and present visual data and MI, demonstrating the effectiveness of operations.
- Champion best practices in supporting operational effectiveness, working closely with stakeholders.
- Provide valuable insights to drive continuous improvement of operational teams.
- Effectively utilise available systems to facilitate service improvements.
- Develop process improvement solutions for business priorities, working within a wider team or project.
- Work closely with management and business users to develop and enhance business processes, drive improvement, and ensure delivery of key business and systems projects.
- Apply various techniques to investigate, analyse, document, and manage requirements and improvements.
- Utilise stakeholder analysis techniques to manage stakeholders.
- Support discovery workshops.
- Manage initiatives.
About You
- Proven experience in leading the strategic approach of learning facilitation and coaching.
- Effective engagement with stakeholders, with a track record of successful project leadership.
- Proactive in developing new approaches to improve the learner experience.
- Strong advocacy and influencing skills to increase development and engagement within teams.
- Previous quality assurance and continuous improvement experience within a learning delivery environment.
About Capita
We make journeys easier and safer, utilising technology and data to help more people move around London. Our teams manage a vast network, including a bus fleet, Tube network, Santander Cycles, and Cycleways, as well as London's red route roads.
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