Helpdesk Operations Coordinator
1 month ago
Are you a self-motivated and experienced Helpdesk Operations Coordinator looking for a new challenge?
We have an exciting opportunity for you to join our team as a Helpdesk Operations Coordinator.
As a Helpdesk Operations Coordinator, you will be responsible for handling service requests in a professional and timely manner.
You will work closely with the technical team to resolve technical issues, create documentation, and escalate as necessary.
- Key Responsibilities:
- Provide basic phone and remote troubleshooting and support relating to technical issues involving Microsoft Operating Systems, Office 365 Applications, Internet and Network Connectivity, and Line of Business Applications.
- Process assigned tickets, updating notes, adding time, escalating where necessary.
- Following, updating, and creating documentation relating to technical issues.
- Resolving alerts created through our remote management and monitoring tool.
- Working with the rest of the technical team to process tickets and provide resolutions.
We offer increasing holiday with length of service, flexible hybrid working, and a range of benefits including a company Tesla fleet, modern office, and cycle to work scheme.
With a competitive salary of £27,000 - £31,000 per annum, this is an exciting opportunity for you to develop your career and make a real difference in a fast-paced environment.
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