Helpdesk Operations Coordinator

1 month ago


Coventry, Coventry, United Kingdom LMS Group Full time

Are you a self-motivated and experienced Helpdesk Operations Coordinator looking for a new challenge?

We have an exciting opportunity for you to join our team as a Helpdesk Operations Coordinator.

As a Helpdesk Operations Coordinator, you will be responsible for handling service requests in a professional and timely manner.

You will work closely with the technical team to resolve technical issues, create documentation, and escalate as necessary.

  • Key Responsibilities:
  • Provide basic phone and remote troubleshooting and support relating to technical issues involving Microsoft Operating Systems, Office 365 Applications, Internet and Network Connectivity, and Line of Business Applications.
  • Process assigned tickets, updating notes, adding time, escalating where necessary.
  • Following, updating, and creating documentation relating to technical issues.
  • Resolving alerts created through our remote management and monitoring tool.
  • Working with the rest of the technical team to process tickets and provide resolutions.

We offer increasing holiday with length of service, flexible hybrid working, and a range of benefits including a company Tesla fleet, modern office, and cycle to work scheme.

With a competitive salary of £27,000 - £31,000 per annum, this is an exciting opportunity for you to develop your career and make a real difference in a fast-paced environment.


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