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Front Desk Associate

1 month ago

Royston, Barnsley, United Kingdom Payman Club Full time
Job Summary

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Payman Club. As a key member of our front-of-house team, you will be responsible for ensuring that our guests have a comfortable and enjoyable stay.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Ensure smooth check-in and check-out processes, maintaining accurate records of bookings and payments.
  • Manage guest communications, including responding to emails and phone calls, and dealing with special requests and complaints.
  • Oversee maintenance and repairs in individual rooms and common areas, and liaise with housekeeping staff to ensure basic housekeeping duties are provided.
  • Prepare and serve healthy breakfast and afternoon tea, and ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proactive and organized, with a strong attention to detail.
  • Friendly and approachable manner, with a sense of humour.
  • Competencies in listening skills, communication, proactivity, attention to detail, enthusiasm, organization and planning, sense of humour, and friendly manner.
Recruitment Checks
  • ID Card.
  • Proof of Address.