Residential Experience Manager

8 hours ago


Royston, Barnsley, United Kingdom Payman Club Full time
Job Description

We are seeking a skilled Residential Experience Manager to join our team at Payman Club.

About the Role

This is a fantastic opportunity for someone who enjoys delivering exceptional customer service and ensuring that every guest has an unforgettable stay with us.

You will be responsible for managing the front desk, handling guest inquiries, and providing support to other departments as needed.

As a key member of our team, you will play a crucial role in maintaining high standards of service quality, ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities
  • Front Desk Management: Manage the front desk operations, including checking in and out guests, handling room assignments, and responding to guest inquiries.
  • Guest Service: Provide exceptional customer service to our guests, addressing their needs and concerns in a professional and courteous manner.
  • Team Support: Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless delivery of services to our guests.
  • Maintenance and Repairs: Oversee the maintenance and repairs of individual rooms and common areas, ensuring that all facilities are clean, tidy, and fully furnished.
  • Supply Management: Place orders for necessary supplies, ensuring that we always have what we need to provide excellent service to our guests.
  • Breakfast Service: Assist with setting up the restaurant for breakfast and preparing healthy meals for our guests.
Requirements

To be successful in this role, you should possess excellent communication and interpersonal skills, be proactive and organized, and have a keen eye for detail.

We offer a competitive salary of £28,000 per year, depending on experience, and a range of benefits, including a smart casual dress code and opportunities for career development.



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