Front Desk Receptionist

Mon-Fri: 5pm-10pm

Sat: 12-5pm, 5-10pm

Sunday: 12-5, 5-10pm

This could be split between 1 20hr contract & 2x 10 hr. contracts or 2x 15hr contracts & 1x 10 hour contract

Mission for Receptionist

To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way – going above and beyond what is expected of us.

Outcomes

• To Ensure the security of the building and guests
• To actively detect guests’ needs and resolve them
• To serve guests by any means of communication they require
• To ensure smooth check-in and check-out tasks
• To maintain updated records of bookings and payments in our Property Management System
• To deal with special requests from guests
• To respond to guests’ complaints in a timely and professional manner and contact necessary staff to solve problems that arise
• To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
• To oversee maintenance and repairs in individual rooms and common areas.
• To place supply orders when necessary
• To set up restaurant for breakfast
• To prepare and serve healthy breakfast and afternoon tea
• To ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ need
• To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens, changing and arranging the towels, emptying trash, restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping tie floors, cleaning glass and windows, and rearranging the room after guests check out
• To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
• to be fully flexible to cover any holidays, days off and sickness of other members of staff.
• to assist with any check-ins, any guest issues and problems checking in.
• to take any booking payments for accommodation when necessary.
• In any emergency situations or in the absence of the housekeepers, they need to assist with all relevant tasks.
• The dress code is smart casual. Due to the nature of the business and the job role, they need to look professional.

Competencies

• Listening skills
• Communication
• Proactivity
• Attention to detail
• Enthusiasm
• Organization and planning
• Sense of humour
• Friendly manner

Recruitment Checks

• Authorisation to stay/work in the UK
• ID Card
• Proof of address